Worst online shopping experience

I ordered a package 15 Nov 2023. By December 2023 I still have not received it. I managed to track the owners of Craftivating.com - Xvanta. I complained a lot and then I received a delivery via Takealot during Feb 2024 but it was the wrong product. I returned the product but am still waiting for my refund. Shocking. I read a review that they have now been liquidated? How do we get our money back now!