No respect for customers

My rating is actually below zero. I spoke to a lady following up on urgent order that is over 7 days. She got all upset because 10 days has not passed. Telling me that her supplier is upset because I am following up on the order this order which I specifically said it was for bday that is on the 25th and order placed on the 16 before 9am. Her condescending tone was the one that showed me that they have no respect at all for their customers, no respect at all.