AM
Amanda M
Active since Aug 2015
18
Reviews
0
Industries
Reviews
18 reviews10 months ago
I WANT MY MONEY BACK
I am so frustrated with Temu and Buffalo logistics. I have asked for a return and refund on one of items I bought as it was not the quality I was looking for, I was fooled by reviews. It has been over 14 days waiting for pick, the logistics company says closed or cancelled the pickup and Temu on the other side os saying I must wait for the logistics company to call me. It has been a headache and both sides are not taking any responsibility. My issue is not so much on the logistics company as I paid Temu for the item not them All I want at this point is my money back and the robot that keeps answering my questions keeps on asking me for a rating instead of resolving my issue. I am so frustrated I don't know where to go
106 replies
15 months ago
Where is my refund
Ref: 6111624604483 I am still waiting for my refund that was promised on the 4th of December and the message advised that their refund takes 7-14. Not sure if the actually meant 40 days and 40 nights. I just want to know when am I getting my refund back for the Tax and Customs. Shein paid my missing parcel within 3days, now I must dig and sweat for my tax and customs. Why did you even charge me for the Tax and customs when after a week you advise the parcel is missing. Something is not making sense here.
0 replies
16 months ago
Where is my refund
I am still waiting for my refund on a parcel that i was told on the 4th of December that it is missing. The main supplier Shein paid my refund within 3 day. My tax and customs that was paid to IMile has not been paid. I keep on sending emails and getting an automated reply advising about 24h response. It’s been more that this 7-14 day refund policy that they preach. I JUST WANT MY MONEY BACK IMILE LOGISTICS
0 replies
16 months ago
*****sters - please refund the money
My husband has been waiting for his order and the audacity for these people to send him an arame **** tracking number. It's been a headache, they don't respond to emails or calls. This business smells *****
0 replies
16 months ago
REF:6111624604483 - I WANT MY REFUND
I have been speaking to a robot since they sent me an email advising that my parcel is missing. No human interactions at all. I have sent several emails requesting my refund for Customs and Tax which was paid to them. Every time I sent an email or WhatsApp an automated reply comes through advising that one of their customer people will contact me. I have lost count of how many 24hrs has passed since the reply emphasise 24hrs.
0 replies
22 months ago
Clicks order:#240604-001-1261
I have placed an order online on the 4th of June, till today I haven't received my order, no communication whatsoever. There is not even an option online to communicate with customer service, I have just finished my airtime trying to call them.
0 replies
46 months ago
Charged on no services rendered
I have sent a tender documents through Postnet for next day delivery on the door to door package, which stated that it must put in a tender box on delivery. The driver from Courier IT which I just found out that the company used by Postnet, call me and advised that there are four building at that Transnet address and I advised that he ask the security which one he should go and drop the tender to and that was it. I thought everything went went, and I just found out when I traced the waybill that the driver took the parcel back to their branch and there was no communication what so ever with me. The tender is closing in 1hr and they are telling that they will bill me again to go deliver parcel again. My question is why do you render services that you know for a fact you are un able to deliver on. The address is correct, the parcel instruction clear say it must dropped in a tender box but it's seating at your offices. So which services did you render to me.
0 replies
55 months ago
No respect for customers
My rating is actually below zero. I spoke to a lady following up on urgent order that is over 7 days. She got all upset because 10 days has not passed. Telling me that her supplier is upset because I am following up on the order this order which I specifically said it was for bday that is on the 25th and order placed on the 16 before 9am. Her condescending tone was the one that showed me that they have no respect at all for their customers, no respect at all.
0 replies
58 months ago
We don't pay for your damage property while in our care
We took a flight from East London to Johannesburg on the 13th of June flight no: 243. After landing at OR we picked our bag and notice that it was heavily damaged, we immediately went to the FlySafair offices where we were advised where to go and report the matter. We did and after few days of following up we got a reference no:1748409281 from Sky. Another email came through after 2 weeks of following up and being taken from post to pillar, they asked the value of the luggage bag and receipt. We advised them that we bought the bag 5years ago and we clearly have no proof of payment at this point for it but the estimate was 2700 as it was on sale when we bought it. After no communication for weeks and my husband kept calling them with no clear indication of what's going on their side, yesterday we got an email that they will compensate us for 500 and they take no responsibility for people's bags that are on their flights. The same bag we had to pay for it to travel with it. I can not explain the level of annoyance we have with this company, the 500 will probably be enough for all the calls we have made following up this nonsense.
0 replies
65 months ago
Very bad customer service, no accountability at all
So i bought sneakers on the Cyber Monday sale with extra 15%, when i was checking out i entered the voucher code for the extra 15% CYBER15 but to my surprise, the next page was the one with order confirmation and the extra discount was not deducted. I then send them an email advising that the code was not deducted and an automatic reply came back saying customer service will call me, which was at 15:10. Since i have not been called i decided to call today at 13:10 and the lady i spoke to advise me that my order has been shipped and there is nothing she can do, if i don't want the order anymore i should just return it. At this moment i am shaking with annoyance and the level of not caring, i could hear from her voice that she thinks i making my problems her problems. Very bad customer service.
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (5.555555555555555%)
1 Star
17 (94.44444444444444%)