Temu
Claimed Business
Rated in:
Scores reflect the Overall AI Score for each category
AI Review Summary
Based on recent customer reviews, Temu struggles across virtually every dimension of the customer experience in South Africa. Delivery failures, misleading promotional tactics, poor product quality relative to advertising, delayed or denied refunds, and unreliable digital billing practices are recurring frustrations. While a small segment of loyal customers praise affordability and occasional responsive refunds, the overwhelming pattern is one of broken promises and adversarial service recovery.
Top Strengths:
- •Product Quality & Value: A minority of customers praise affordable pricing and occasional good quality on specific categories like cotton t-shirts, electronics accessories, and pet products, though this is heavily outweighed by complaints.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
0Trustindex Rating
#6Ranked In Online Shopping
9 hours 59 minutesAverage Time To Reply
-66 NPSRecommended: Unlikely
Replied to 60% of negative reviews
Typically takes less than 9 hours 41 min to reply
TrustIndex
0
Score
Ranking
#6
in Online Shopping
Avg Reply
9 hours 59 minutes
NPS Score
-66
Recommended: Unlikely
Replied to 60% of negative reviews
Typically takes less than 9 hours 41 min to reply
Review Distribution
1.4|708 Reviews
May '25 - Apr '26
5(6.1%)
4(1.7%)
3(2.1%)
2(5.2%)
1(85%)
5(6.1%)
4(1.7%)
3(2.1%)
2(5.2%)
1(85%)
Recent reviews (708)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Tanyia S
1 reviews | Active since Jan 2020
18 Mar 2026, 15:35
Lairs
Tema is ****s they informed me that I got a free gift tablet paid the fees then when it arrived here it was screen protectors what the hell must I do with this I will never order again by them or tell anyone of them
Helpful (0)
|Replies (0)ZC
Zita C
1 reviews | Active since Jan 2020
18 Mar 2026, 05:04
Honest One-Time Experience of Temu
I am a very cynical and discerning customer. I was prepared to have a bad experience on Temu, but because there were some things I wanted and the products are cheap, I placed an order. I could see that many of the items were cheaply made and expected that some products would not meet my satisfaction. I was right in that respect; some products were badly made and broke. However, others were very well made and great purchases. I posted poor reviews on Temu for the bad producs and was immediately asked if I wanted a refund. I was told I could keep the bad products (they weren't worth shipping back for Temu) and was reimbursed for those bad products. The good products - some beaded jewellery and two boleros (clothing) - continue to please me. Although I find Temu's advertising annoying, I understand they're a business and I want to find things to complain about but can't really. But I've only used them once. My boyfriend ordered musical equipment from Temu (WHY? I told him that was a very bad idea) and he had to return it, it was such poor quality. He got a refund. That's my honest experience of Temu.
Helpful (0)
|Replies (0)ZC
Zita C
1 reviews | Active since Jan 2020
18 Mar 2026, 05:04
Honest One-Time Experience of Temu
I am a very cynical and discerning customer. I was prepared to have a bad experience on Temu, but because there were some things I wanted and the products are cheap, I placed an order. I could see that many of the items were cheaply made and expected that some products would not meet my satisfaction. I was right in that respect; some products were badly made and broke. However, others were very well made and great purchases. I posted poor reviews on Temu for the bad producs and was immediately asked if I wanted a refund. I was told I could keep the bad products (they weren't worth shipping back for Temu) and was reimbursed for those bad products. The good products - some beaded jewellery and two boleros (clothing) - continue to please me. Although I find Temu's advertising annoying, I understand they're a business and I want to find things to complain about but can't really. But I've only used them once. My boyfriend ordered musical equipment from Temu (WHY? I told him that was a very bad idea) and he had to return it, it was such poor quality. He got a refund. That's my honest experience of Temu.
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Replies (0)KL
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elliot M
1 reviews | Active since Jan 2020
16 Mar 2026, 07:28
Shame temu
Last week Thursday placed an order of R200 and it was my first time shopping on temu. The cart still have product was trying to order but R200 was debited from my nedbank credit card and I am still waiting for bank statement to back accusation. And not happy at all with their service
Helpful (0)
|Replies (0)eM
elliot M
1 reviews | Active since Jan 2020
16 Mar 2026, 07:28
Shame temu
Last week Thursday placed an order of R200 and it was my first time shopping on temu. The cart still have product was trying to order but R200 was debited from my nedbank credit card and I am still waiting for bank statement to back accusation. And not happy at all with their service
0
Replies (0)LS