Poor after-sales service and no clear refund process

**Poor after-sales service and no clear refund process**

I placed an order with Temu on **25 March 2026** and received three order numbers. I later received a message from **FastWay Couriers** stating that my parcel was on its way. However, nothing arrived. When I checked the Temu app, my order was still showing as being processed. To date, my goods do not appear to have been processed through any courier, nor have they landed at customs. Despite this, no refund has been processed. I have contacted Temu support several times, but the experience has been extremely frustrating. You first deal with a bot, and when an agent eventually responds, they do not provide a clear date or time for the refund. Different agents give different timelines, and the issue keeps being sidestepped. I even tried to obtain contact details for a senior person to escalate the matter, but without success. I paid upfront, received no goods, and still have no confirmed refund. Based on my experience, I would strongly advise others to think carefully before placing an order. The after-sales service is poor, and it feels as though Temu deliberately avoids giving clear answers or processing refunds promptly when an order has not been delivered.