1st visit and not la good experience

I am writing to share my recent experience at your facility. Before visiting, I called to confirm if Crazykidz farm was open to the public and was assured that it was. Additionally, I inquired if children could play with all the equipment, including the jumping castle, and was told that they could.

Upon arrival, my children were excited about the jumping castle, only to be informed that they were not allowed to play on it. Its only for the kids who attended the party thats allowed to play on it This was a significant disappointment for them. Furthermore, I noticed ****roaches on the station where coffee is made, which raises hygiene concerns.