Terrible service and lack of communication

I visited the studio and made payment for the reupholstering of my couches on the 14th of August after being told that the process takes 2-3 weeks after payment. This did not happen until back and forth with Harriet. It’s now 5 weeks later and 2 weeks after my stuff was collected. I haven’t heard anything. I have to initiate contact otherwise I’m in the dark.

Can I get my money and furniture back so I can go to another service provider.