Investigation Concluded – Remedial and Disciplinary Action Taken

Following an incident at Maponya Mall involving a field agent representing Credico South Africa, I lodged a formal complaint and requested an internal investigation. I wish to confirm that the matter has now been resolved.

Credico South Africa issued a written apology and provided a detailed investigation report. It was clarified that the agent involved in the public interaction was Mr. Churchill Lithaba, not Mr. Tshepo Mnisi as initially believed. Due to the absence of CCTV footage, no disciplinary action could be taken against Mr. Lithaba, but remedial steps were recommended, including mandatory sensitivity training on LGBTQ+ awareness, anti-**************, and professional conduct.

Separately, Mr. Tshepo Mnisi was found to have violated the POPIA Act by contacting me directly and interfering with the investigation. A disciplinary process was initiated, resulting in a written warning and the revocation of his access to customer data in future investigations.

The matter was referred to SAPS, who confirmed that it does not fall under ******** jurisdiction and should be handled internally by the employer. I appreciate Credico’s commitment to resolving the issue procedurally and respectfully, and I consider the case closed on my side, contingent on the implementation of the recommended actions.

This review serves as a public record of the resolution and the steps taken to uphold professional standards and data protection compliance.