Credit Gate Way / Repear Bad service

I would like to Share the bad experience I have received from Credit Gate Way/repair. This is a debt counselor. Two years ago I asked to cancel my debt review contract I had with them, with regards to certain misunderstandings that transpired from the onset.

I was later on required to pay a sum of R5000.00 to the debt Councillor for having canceled, which later on i got offered a discount amount to settle the R5000.00 which I paid to them in 2019. The arrangement was that once this amount was paid I will have my debt review status removed from the credit bureaus. To my surprise I am still under debt Review on TransUnion. I have sent a number of emails speaking to different consultants with no assistance.

TransUnion confirmed that they had never received any instruction from Credit Gate way/repear to remove me from debt review and therefore requested me to ask this company to sent me and the credit bureau roof of their instruction. It's a year later they are unable to provide me with the proof and are now blaming in on one of their service providers named mcreditclinic.

I have settled their amount as per the discount offered but yet my name is still under debt review on my TransUnion report. i feel as though i am working with a bunch of crooks, who have to care how they treat their customers or how their customers get affected by their service as long as they have obtained money.