Scam? Salma at creditlegal

The company is inept and of little help or value. I requested help and after a very general response sent at least 3 emails over a month to 5 weeks and got no response.. I sent a proof of res and certified ID assuming they would need it. I received a response to say the matter/account was being attended to and I requested the whole process be cancelled and any debit or or deduction on my account, not yet activated. A lady phoned and I again explained they can not reply to emails and will not be of any help or service to me and not to proceed with anything. She asked the date of the pending debit order, said there was time to cancel it and she would. I then sent another at least 3 emails to cancel any deduction from my account in June 2022. I have had no response or action. A lady phoned on 6 June and again told me she would cancel the debit order. She acted as if she was unaware this had been requested and was trying to engage me as a client.