Bad Bad Bad Service

I have been trying to get hold of them and nothing I am waiting for a certificate which was promised I will get on the 28th of June and didn't only to find out my file was now transferred to a company named Armani whom which told me they are waiting for Kudzi at Credix to transfer funds to them still to date nothing from Kudzi I have been trying to call no answer if there is an answer then he tells me he will get back to me and nothing after wards.