Cricut - Mug Press not connecting - update problem

I purchased a Cricut Mug Press a week ago from Takealot. I was so excited to receive it and am no stranger to Cricut machines so I know you need to set up the machine on your Design Space account. The machine turns on and connects to my USB on my laptop but will for the life of it not all me to continue and refuses to proceed. I have sent three mails to their customer service "no reply" I called them on Monday 28th July 2025 and spoke to their service agent who informed me that they are aware of the problem and it is a software update issue. They are working on it and will release the new update as soon as they have fixed it. When I searched for similar errors people had already started reporting this issue from the 21st July 2025. I have had my non working product for almost a week and am very frustrated that I have not been able to use it. Now I will need to contact Takealot and find out if they will not allow me to return after the 7 days expires as I am waiting to see if Cricut will release the new update to fix the BIG bug that has ruined my excitement in this machine. Two weeks and still no FIX?