I saved up money and purchased a cricut joy in 2022

I saved up money and purchased a cricut joy in 2022. back in 2023 just a few days after the warrenty expired the machine stopped working. I contacted there ambassadors on social media as I could not get through to them on the social media. cricut refused to assist as there is no warrenty. I then had to pay someone they recommend to have a look at the machine and fix. now a few months later I have the same issue. cricut has no loyalty to there customers, they gift influences with new products and machines who will only use it to make a video. here we have people like me who try to make a living out of crafting and pay there subscription every single month. if you look at the give aways it will always be someone with a huge following that wins the prizes. so disgusted!!!!!!!!!!!!!