Cross Trainer online shop is a ****

I purchased 2 New Balance Sneakers online and have been waiting for them to ship my order, they keep sending me emails with excuses that they can't immediately ship. The first excuse was the shop that was supposed to handle my order had shut down. Now they say my order has been referred to a different store but it does not appear that there is any interest in shipping my order. It seems that they are running a ****