CW
Cruising with Personal Touch
Unclaimed Business
CW
Cruising with Personal Touch
Unclaimed Business
0 Reviews (last 12 months)
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Performance(last 12 months):
Ranked In Travel & Vacation
#9NPS Score
0Unlikely
Ranking
#9
in Travel & Vacation
NPS Score
0
Recommended: Unlikely
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Rene K
1 reviews | Active since Jan 2020
17 Feb 2019, 17:49
DECEIVED BY TRAVEL AGENT CRUISING WITH PERSONAL TOUCH
complaint on 2 matters with the Travel Agent: 1) Dinner Seating 2) Kids Cruise The agent did not link all the booking numbers as she said she would. No fault of MSC. See attached emails. We were never informed by her that it was a Kids Cruise. When we found out online on Facebook we raised our concerns with the travel Agent, Carol months in advance and were assured by her that it wouldn"t be an issue with the kids and that it was a marketing strategy from MSC to fill the ship and the kids would not be a hindrance to us. This was not the case, we saved the whole year to go on a Kids Free cruise, we left our own kids at home with family, and we were inconvenienced with it being a Kids Cruise. We feel that we did not have the trip we expected and paid for. Failing a proper investigation we are more than happy to take our grievance to a public platform to warn future client's when booking through an agent as we were not informed of any changes. It was not a Kids Cruise when we made the booking. We did not receive what we paid for. Then she has the audacity to ask me for an apology because she feels i am targeting her. Well she made the booking so who should I target? Common sense it is her fault. And then she still tells me that she has nothing to apologize for . Guys be careful when booking through Carol basically DONT DO IT! She is rude, arrogant and unprofessional. She has no integrity and cannot acknowledge wrong doing on her part.
Helpful (0)
|Replies (0)RK
Rene K
1 reviews | Active since Jan 2020
17 Feb 2019, 17:49
DECEIVED BY TRAVEL AGENT CRUISING WITH PERSONAL TOUCH
complaint on 2 matters with the Travel Agent: 1) Dinner Seating 2) Kids Cruise The agent did not link all the booking numbers as she said she would. No fault of MSC. See attached emails. We were never informed by her that it was a Kids Cruise. When we found out online on Facebook we raised our concerns with the travel Agent, Carol months in advance and were assured by her that it wouldn"t be an issue with the kids and that it was a marketing strategy from MSC to fill the ship and the kids would not be a hindrance to us. This was not the case, we saved the whole year to go on a Kids Free cruise, we left our own kids at home with family, and we were inconvenienced with it being a Kids Cruise. We feel that we did not have the trip we expected and paid for. Failing a proper investigation we are more than happy to take our grievance to a public platform to warn future client's when booking through an agent as we were not informed of any changes. It was not a Kids Cruise when we made the booking. We did not receive what we paid for. Then she has the audacity to ask me for an apology because she feels i am targeting her. Well she made the booking so who should I target? Common sense it is her fault. And then she still tells me that she has nothing to apologize for . Guys be careful when booking through Carol basically DONT DO IT! She is rude, arrogant and unprofessional. She has no integrity and cannot acknowledge wrong doing on her part.
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