RK
Rene K
Active since Dec 2017
12
Reviews
0
Industries
Reviews
12 reviews12 months ago
Subject: Urgent: Outstanding Rental Deposit Refund - DO NOT RENT FROM THEM THEY DO NOT GIVE YOUR DEPOSIT BACK AND LOOK FOR REASONS NOT TO
Subject: Urgent: Outstanding Rental Deposit Refund Good day Sir/Madam, I trust this message finds you well. I am writing in my capacity as the mother of the tenant regarding the outstanding amount of R7110.22 plus applicable interest, which remains due to her by Open Realty Port Elizabeth. This amount pertains to the refund of her rental deposit following the termination of the lease agreement as of 31 March 2025. It is with regret that I must escalate this matter and include your office in the correspondence. However, due to continued delays and the lack of a detailed breakdown of deductions from Bernadette Krebs, it has become necessary to seek your urgent intervention. ________________________________________ Background of the Matter 1. Lease Cancellation by the Owner On 3 February 2025, Bernadette informed the tenant via email that the owner required her to vacate the property by 31 March 2025. According to the lease agreement, the landlord may only cancel the lease with two (2) months’ written notice, and only under the following conditions: • The landlord intends to move into the premises; or • The landlord intends to sell the premises. Neither condition was met. In fact, it was not the landlord but her son who moved into the premises, which constitutes a breach of the lease agreement. 2. Vacating and Condition of the Property The tenant vacated the property on 31 March 2025. A professional cleaning service was hired and paid R950 to ensure the unit was spotless—this included cleaning of all surfaces, windows, walls, and floors. An invoice has been submitted to Bernadette as proof of this. All furniture was removed on the 31st. On 1 April, some remaining black bags and items awaiting collection were still outside due to a third party not showing up as arranged. During this time, the owner appeared at the property and behaved in an aggressive and unprofessional manner, swearing at the tenant and the inspector, and making unfounded accusations regarding the property's condition. I was present and can confirm the property was left in good condition. Additionally, we were informed of concerns about a cupboard left outside. This cupboard was never listed in the lease agreement, and the tenant was under the impression it was left by a previous tenant, as no kitchen cupboards were provided apart from those in the main bedroom. It is also important to note that several issues existed in the property from the time the tenant moved in—these included damaged walls, faulty plugs, and a persistent water leak. These issues were reported to Bernadette Krebs and left unresolved. We have supporting photographs and documentation to this effect. ________________________________________ Request for Financial Clarity We hereby request a comprehensive breakdown of any deductions made from the deposit amount. As the property was returned in good condition and no valid reasons for deductions have been presented, we expect the full amount of R7110.22 plus interest to be refunded without further delay. ________________________________________ Communication Protocol Going forward, all communication related to this matter must be conducted exclusively via email. Kindly direct all correspondence to rene@maxibond.co.za, on every exchange. No WhatsApp messages or phone calls should be made regarding this matter. This is to ensure a clear and legally documented trail of communication. ________________________________________ Timeline for Resolution and Legal Recourse We request a formal response confirming when the outstanding balance will be paid in full within three (3) business days of 11 April 2025. If no satisfactory resolution is reached within this timeframe, please be advised that Shaune reserves the right to pursue legal remedies under the following legislation, among others: • Common Law of Contract • The Constitution of the Republic of South Africa (Section 34) • Consumer Protection Act, 68 of 2008 • Electronic Communications and Transactions Act, 25 of 2002 • Companies Act, 71 of 2008 • Competition Act, 89 of 1998 • Magistrates’ Courts Act, 32 of 1944 • Small Claims Courts Act, 61 of 1984 ________________________________________ I trust that your office will treat this matter with the urgency and seriousness it deserves. We sincerely hope to avoid legal escalation and would prefer to resolve this matter amicably and professionally. Thank you for your immediate attention. I look forward to your prompt response and confirmation of payment. I am waiting on a response from the Directors, Sophia Matthews, Thomas Lawrence and Darryl Vorster.
0 replies
20 months ago
BUS NEVER ARRIVED
DO NOT USE THEM. NO COMMUNICATION WHEN A BUS IS GOING TO BE LATE OR NOT ARRIVE, TRYING TO GET MY MONEY REFUNDED IS A NIGHTMARE AS THE BUS NEVER ARRIVED. DON'T USE THEM PEOPLE YOU WILL BE SORRY!
0 replies
23 months ago
AWESOME SERVICE
Awesome professional service from Outsurance. They quick, reliable and affordable.
53 replies
23 months ago
EXCELLENT SERVICE
I have had the best experience today from Outsurance, Llewellyn ****en, Friendly and eager to assist. Very helpful.
53 replies
28 months ago
BAD SERVICE
I cannot get hold of anyone regarding my claim. Not able to speak to a manager as they not allowed to put me through. What is the point of a Manager then? Claim shows as settled online with them, but Thesl have not received anything from them for me, this is now 2 weeks down the line. I complaint today again and asked Franci Bekker to phone me as I was told she is in a meeting till 14h00. It is now 15h00 and no one has phoned me yet. Terrible service will not recommend them to anyone.
384 replies
77 months ago
YOU DO NOT GET WHAT YOU PAY FOR! BE CAREFUL DO NOT EVEN GO THERE.
Good day to all Please do not sign up with them, what they promise they will pay is not what is happening at the end of the day. Hospital bills are expensive and the R10 000 p/day is just not enough. do not waste your money on them rather go for a proper med aid and pay a little more and not get surprised with bills that are not paid. Same with Dentist bill, promise to pay R2000 on option 2 for root canal, doctor quote for R1853, they still want me to co-pay R602 . Seriously people you do not get what you pay for. learn from others mistakes.
0 replies
85 months ago
POOR CUSTOMER SERVICE
I would like to warn future & existing clients that go to this nail salon, be very careful what you say in this salon as it is freely discussed when visiting between the ladies. It is so unprofessional and the ladies are immature to say the least. They cancel appointments at the last minute that you have made a month in advance, i have no problem if a lady is suddenly ill, but then do not take a month to try and reschedule me when i have already made another appointment before that. They have no idea, and this is the owner included, what client service is and how you speak/communicate with a client. The owner is much more concerned about the ladies well being than to try and re schedule you as soon as possible.
0 replies
87 months ago
DECEIVED BY TRAVEL AGENT CRUISING WITH PERSONAL TOUCH
complaint on 2 matters with the Travel Agent: 1) Dinner Seating 2) Kids Cruise The agent did not link all the booking numbers as she said she would. No fault of MSC. See attached emails. We were never informed by her that it was a Kids Cruise. When we found out online on Facebook we raised our concerns with the travel Agent, Carol months in advance and were assured by her that it wouldn"t be an issue with the kids and that it was a marketing strategy from MSC to fill the ship and the kids would not be a hindrance to us. This was not the case, we saved the whole year to go on a Kids Free cruise, we left our own kids at home with family, and we were inconvenienced with it being a Kids Cruise. We feel that we did not have the trip we expected and paid for. Failing a proper investigation we are more than happy to take our grievance to a public platform to warn future client's when booking through an agent as we were not informed of any changes. It was not a Kids Cruise when we made the booking. We did not receive what we paid for. Then she has the audacity to ask me for an apology because she feels i am targeting her. Well she made the booking so who should I target? Common sense it is her fault. And then she still tells me that she has nothing to apologize for . Guys be careful when booking through Carol basically DONT DO IT! She is rude, arrogant and unprofessional. She has no integrity and cannot acknowledge wrong doing on her part.
0 replies
87 months ago
PASSING THE BUCK MSC
We are a group of 14 individuals whom saved for a year to be able to go on the Musica without our KIDS. We were never informed at any stage that it was going to be a KIDS CRUISE, I read about it on facebook. When we questioned the agent she responded by saying it would not be a problem as the kids are entertained the whole time and not inbetween the adults. Well that was not the case, we had difficulty getting into the pool on Sunday as it was full of kids. We do not have a problem with kids as we all have kids, but would have liked to have a choice if we wanted to be on that themed cruise or not. Secondly our Dinner Seating was messed up and frankly the staff just told us it is fully booked we have to do with what they arrange. Not impressed at all. When complaining to MSC they are passing the buck and saying that it is a third party that arranged the themed cruise. Not professional and helpful to say the least.
0 replies
100 months ago
PATHETHIC
I am so tired of these people do not ever join them. They try and deduct R20 every month from my daughter's account when it has been paid. Seriously guys do your work and stop deducting as it is costing me money and who is paying for it, ME. PATHETIC PATHETIC PATHETIC
0 replies
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5 Star
2 (16.666666666666668%)
4 Star
0 (0%)
3 Star
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1 Star
10 (83.33333333333333%)