Telesure Investment Holdings
Verified Business
Telesure Investment Holdings
Verified Business
111 Reviews (last 12 months)
Responds in 17 hours 59 min
AI Review Summary
Based on recent customer reviews, Telesure Investment Holdings presents a deeply polarised customer experience. While a group of named agents receive glowing praise for empathy and professionalism, the overwhelming majority of feedback describes severe claims delays, communication breakdowns, and a lack of accountability across the group's brands. Claims processes regularly stretch for months, and customers consistently report having to initiate all contact themselves.
Top Strengths:
- •Agent Quality & Customer Care: Several named agents, including Muhammed Ibrahim, Natelie Jansen van Nieuwenhuizen, Gugu Maseko, and Faith Mokoana, are repeatedly praised by name for empathy, professionalism, and proactive communication.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
0Trustindex Rating
#26Ranked In Home Insurance
17 hours 59 minutesAverage Time To Reply
-89 NPSRecommended: Unlikely
Replied to 71% of negative reviews
Typically takes less than 24 hours 22 min to reply
TrustIndex
0
Score
Ranking
#26
in Home Insurance
Avg Reply
17 hours 59 minutes
NPS Score
-89
Recommended: Unlikely
Replied to 71% of negative reviews
Typically takes less than 24 hours 22 min to reply
Review Distribution
2.1|111 Reviews
May '25 - Apr '26
5(26.9%)
4(0%)
3(0%)
2(1.9%)
1(71.2%)
5(26.9%)
4(0%)
3(0%)
2(1.9%)
1(71.2%)
Recent reviews (111)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceTN
THOLAKELE N
1 reviews | Active since Jan 2020
16 Mar 2026, 07:16
Keep on keeping on
I just wanted to take a moment to thank Sphesihle Mbuli for the amazing work. Your commitment and professionalism have truly stood out, making everything so much smoother on our end. Keep on keeping on—your dedication is greatly appreciated!
Helpful (0)
|Replies (0)TN
THOLAKELE N
1 reviews | Active since Jan 2020
16 Mar 2026, 07:16
Keep on keeping on
I just wanted to take a moment to thank Sphesihle Mbuli for the amazing work. Your commitment and professionalism have truly stood out, making everything so much smoother on our end. Keep on keeping on—your dedication is greatly appreciated!
0
Replies (0)OB
Olwethu B
1 reviews | Active since Jan 2020
11 Mar 2026, 14:19
Is Dishonesty Standard Procedure at Telesure?
Dear Telesure, Is it standard practice at Telesure for staff to be dishonest and tamper with claims? I am asking this because the team handling my Auto & General claim has **** repeatedly, one false statement after another. I have documented proof of these lies and the inconsistencies in how my claim has been managed. Is it Telesure’s job to gatekeep and prevent claims from being processed? Because that is exactly how your team has handled my Auto & General claim. Is this what your brand stands for?
Helpful (0)
|Replies (0)OB
Olwethu B
1 reviews | Active since Jan 2020
11 Mar 2026, 14:19
Is Dishonesty Standard Procedure at Telesure?
Dear Telesure, Is it standard practice at Telesure for staff to be dishonest and tamper with claims? I am asking this because the team handling my Auto & General claim has **** repeatedly, one false statement after another. I have documented proof of these lies and the inconsistencies in how my claim has been managed. Is it Telesure’s job to gatekeep and prevent claims from being processed? Because that is exactly how your team has handled my Auto & General claim. Is this what your brand stands for?
0
Replies (0)SN
Sive N
1 reviews | Active since Jan 2020
9 Mar 2026, 13:47
**** Service , Slow Procedures. Useless Service
This has been the most ****tiest experience of my life. I have not had a car for TWO WEEKS! I had to return my courtsey car and still no car. Claim is approved, everything is approved however these people won't send P.O.P to the dealership and they can not give me the car!! when I call they either do not want to answer the phone or they tell you they can't get do anything about. Absolutely useless!!!
Helpful (0)
|Replies (0)SN
Sive N
1 reviews | Active since Jan 2020
9 Mar 2026, 13:47
**** Service , Slow Procedures. Useless Service
This has been the most ****tiest experience of my life. I have not had a car for TWO WEEKS! I had to return my courtsey car and still no car. Claim is approved, everything is approved however these people won't send P.O.P to the dealership and they can not give me the car!! when I call they either do not want to answer the phone or they tell you they can't get do anything about. Absolutely useless!!!
0
Replies (0)JS
Jacqueline S
1 reviews | Active since Jan 2020
25 Feb 2026, 06:15
Unprofessional and ***********
So they are the linked to virseker and waiting for our claim to be sorted since December 2025... Absolutely disgusting services
Helpful (0)
|Replies (0)JS
Jacqueline S
1 reviews | Active since Jan 2020
25 Feb 2026, 06:15
Unprofessional and ***********
So they are the linked to virseker and waiting for our claim to be sorted since December 2025... Absolutely disgusting services
0
Replies (0)NO
Naiem O
1 reviews | Active since Jan 2020
24 Feb 2026, 10:28
Budget Insurance part of Telesure group Complaint
During a recent interaction, consultant Cheslyn van Wyk was extremely rude and dismissive. Specifically, they stated words to the effect of "if I'm not happy, I should cancel my policy." This response was inappropriate, unhelpful, and showed a complete lack of customer care. Such an attitude is unacceptable from a representative of Budget Insurance, especially when I was seeking assistance with an active claim. Delays in Claims Processing My claim has been outstanding for over a week with no meaningful progress. Daniel Jung appears to be assigned to the claim but has not actioned it effectively, leading to prolonged delays. This "dragging of feet" has caused significant frustration and inconvenience. As a paying customer who chose Budget Insurance for affordable cover, I expect timely and efficient claims handling, not excuses or neglect. Overall Poor Service This experience reinforces a pattern of poor customer service at Budget Insurance. Paying for "affordable cover" should not mean receiving indifferent or careless treatment. I feel that my concerns are not being taken seriously, and the attitude from staff suggests a "don't care" approach toward policyholders.
Helpful (0)
|Replies (0)NO
Naiem O
1 reviews | Active since Jan 2020
24 Feb 2026, 10:28
Budget Insurance part of Telesure group Complaint
During a recent interaction, consultant Cheslyn van Wyk was extremely rude and dismissive. Specifically, they stated words to the effect of "if I'm not happy, I should cancel my policy." This response was inappropriate, unhelpful, and showed a complete lack of customer care. Such an attitude is unacceptable from a representative of Budget Insurance, especially when I was seeking assistance with an active claim. Delays in Claims Processing My claim has been outstanding for over a week with no meaningful progress. Daniel Jung appears to be assigned to the claim but has not actioned it effectively, leading to prolonged delays. This "dragging of feet" has caused significant frustration and inconvenience. As a paying customer who chose Budget Insurance for affordable cover, I expect timely and efficient claims handling, not excuses or neglect. Overall Poor Service This experience reinforces a pattern of poor customer service at Budget Insurance. Paying for "affordable cover" should not mean receiving indifferent or careless treatment. I feel that my concerns are not being taken seriously, and the attitude from staff suggests a "don't care" approach toward policyholders.
0
Replies (0)IV
Ilse V
1 reviews | Active since Jan 2020
21 Feb 2026, 10:37
TIH ASSESSORS WOLVES IN SHEEPS CLOTHING
The assessment process followed by Telesure Investment Holdings (TIH) leaves a very bitter taste in my mouth. It seems a lot of the assessors' findings are based purely on speculation. If it was in a Court of Law they had to prove beyond reasonable doubt that their findings were evidence based, which is impossible if the item that is claimed for has been ****** and cannot be tested or inspected to determine the true facts. No affidavits were taken from the persons linked to the claim previously - a simple denial of having any knowledge were taken at face value, yet the consumer, who was completely unaware, proved good faith is treated like a suspect and now out of pocket, claim not approved. It also seems what assessors are paid for nowadays, is to put their name to a decision made on the fly - based on guessing work / speculation or a supposed second sense. It further seems that some of the Insurance companies represented by TIH, already made up their minds beforehand on the outcome of the claims process, should a consumer somewhere down the line, need to file a claim and that it is seriously lacking in the whole supposed reasonable appeals process. No matter who you turn to, the outcome of this allegedly impartial process is always the same. The facts like that the Insurance company had no qualms to insure the item beforehand, knowing beforehand what the description of the item was and the possible risk of insuring such items, yet after the fact when a claim and pending pay out is submitted, they nullify the contract and dismiss the claim. The assessor at TIH stated assumptions / speculation as proven facts and submitted the report as such to Dialdirect. All of this is completely ********* and in my opinion a breech of contract on the part of Dialdirect and its associate TIH. These assessors are paid a commission / share so to speak on every dismissed claim. Their performance is purely based on a certain target they need to meet. It seems to be a less than short of a ******** enterprise whereby everyone except genuine claimants are gaining at the expense of genuine claimants.
Helpful (0)
|Replies (0)IV
Ilse V
1 reviews | Active since Jan 2020
21 Feb 2026, 10:37
TIH ASSESSORS WOLVES IN SHEEPS CLOTHING
The assessment process followed by Telesure Investment Holdings (TIH) leaves a very bitter taste in my mouth. It seems a lot of the assessors' findings are based purely on speculation. If it was in a Court of Law they had to prove beyond reasonable doubt that their findings were evidence based, which is impossible if the item that is claimed for has been ****** and cannot be tested or inspected to determine the true facts. No affidavits were taken from the persons linked to the claim previously - a simple denial of having any knowledge were taken at face value, yet the consumer, who was completely unaware, proved good faith is treated like a suspect and now out of pocket, claim not approved. It also seems what assessors are paid for nowadays, is to put their name to a decision made on the fly - based on guessing work / speculation or a supposed second sense. It further seems that some of the Insurance companies represented by TIH, already made up their minds beforehand on the outcome of the claims process, should a consumer somewhere down the line, need to file a claim and that it is seriously lacking in the whole supposed reasonable appeals process. No matter who you turn to, the outcome of this allegedly impartial process is always the same. The facts like that the Insurance company had no qualms to insure the item beforehand, knowing beforehand what the description of the item was and the possible risk of insuring such items, yet after the fact when a claim and pending pay out is submitted, they nullify the contract and dismiss the claim. The assessor at TIH stated assumptions / speculation as proven facts and submitted the report as such to Dialdirect. All of this is completely ********* and in my opinion a breech of contract on the part of Dialdirect and its associate TIH. These assessors are paid a commission / share so to speak on every dismissed claim. Their performance is purely based on a certain target they need to meet. It seems to be a less than short of a ******** enterprise whereby everyone except genuine claimants are gaining at the expense of genuine claimants.
0
Replies (0)CV
Capt V
1 reviews | Active since Jan 2020
19 Feb 2026, 08:29
WORST OF THE WORST!!!! WATCH OUT NOT THERE FOR A CLIENT!!!!
These people are the ones a person need to be carefull with don`t trust anything coming out their mounths. They will make if their you friend and want to help you and stab you in the back. They have no remors at all. These are people that will turn down your claims for no reason and put yourself under investigation. Make you feel like a monster. They are here to break you and everything they tell you is right and you are wrong. What ever claim you have and they need to do it be warned the chance for it to be turned down is hundered percent.
Helpful (0)
|Replies (0)CV
Capt V
1 reviews | Active since Jan 2020
19 Feb 2026, 08:29
WORST OF THE WORST!!!! WATCH OUT NOT THERE FOR A CLIENT!!!!
These people are the ones a person need to be carefull with don`t trust anything coming out their mounths. They will make if their you friend and want to help you and stab you in the back. They have no remors at all. These are people that will turn down your claims for no reason and put yourself under investigation. Make you feel like a monster. They are here to break you and everything they tell you is right and you are wrong. What ever claim you have and they need to do it be warned the chance for it to be turned down is hundered percent.
0
Replies (0)NM
Nomzamoh M
1 reviews | Active since Jan 2020
16 Feb 2026, 11:57
I have never seen such bad service in my entire life this company is the hoooorrrreble
These guys don't deserve even half a star. Telesure employees, your services are dis-speak-able. My claim has been outstanding for more than 6 months. Each time, I have to be the one calling and asking for progress. After numerous complaints about your service,s this company dont even bother to provide good customer service. Here is the claim number 77897957601. Can you guys please wake up or shift in this market as you can stand it? What you guys are doing clearly outlines the incompetence.
Helpful (0)
|Replies (0)NM
Nomzamoh M
1 reviews | Active since Jan 2020
16 Feb 2026, 11:57
I have never seen such bad service in my entire life this company is the hoooorrrreble
These guys don't deserve even half a star. Telesure employees, your services are dis-speak-able. My claim has been outstanding for more than 6 months. Each time, I have to be the one calling and asking for progress. After numerous complaints about your service,s this company dont even bother to provide good customer service. Here is the claim number 77897957601. Can you guys please wake up or shift in this market as you can stand it? What you guys are doing clearly outlines the incompetence.
0
Replies (0)