Telesure Investment Holdings
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Telesure Investment Holdings shows a deeply polarised customer experience. Praise centres on a small group of named consultants in the Insured Liabilities team, while frustration dominates around claims delays, ignored emails, and third-party recovery disputes. The brand umbrella covering Auto & General, Budget, Dial Direct, First for Women, and Virseker draws sharp criticism for repudiations, lack of accountability, and unresolved disputes spanning many months.
Replied to 100% of negative reviews
Reply time on negative reviews: 24h 28m
TrustIndex
4.6
Ranking
#26
in Home Insurance
Reply Time
17h 50m
NPS Score
-87
Recommended: Unlikely
Replied to 100% of negative reviews
Reply time on negative reviews: 24h 28m
Based on recent customer reviews, Telesure Investment Holdings shows a deeply polarised customer experience. A dedicated Insured Liabilities team and named consultants generate strong loyalty, while claims processes, third party recoveries and communication consistently frustrate other customers. Sentiment is dominated by complaints around delays, ignored emails and disputed assessments, partially offset by repeat praise for specific agents like Muhammed Ibrahim, Faith Mokoana and Daphne Mufamadi.
Telesure Investment Holdings's biggest strength, according to Hellopeter's AI analysis, is Agent Quality & Customer Care. Agent Quality & Customer Care (3.0) is the standout area. Customers repeatedly name individual consultants such as Muhammed Ibrahim, Faith Mokoana, Daphne Mufamadi, Sphesihle Mbuli and Gugulethu Maseko, praising their professionalism, empathy and willingness to go beyond standard service expectations.
The most common complaint about Telesure Investment Holdings, based on Hellopeter's AI analysis of recent customer reviews, is Communication & Responsiveness. Communication & Responsiveness (1.5) is a consistent failure point. Customers describe ignored emails, broken callback promises, unanswered escalations and being forced to chase updates themselves. Several note bouncing between departments with no single owner accountable for their issue.
Telesure Investment Holdings scores 1.7 out of 5 on Hellopeter's AI analysis of service quality in Car Insurance, compared to the Car Insurance industry average of 3. Their strongest theme is Agent Service (2.6); their weakest is Repair Quality (1.4). The top AI-rated Car Insurance business on Hellopeter is OUTsurance (4.2). How is the AI Score calculated? →
Telesure Investment Holdings has a TrustIndex of 4.6 out of 10 on Hellopeter, based on 90 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 24 hours 28 min. Hellopeter has tracked Telesure Investment Holdings across 1,478 total reviews. How is the TrustIndex calculated? →
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