AS
Ayanda S
Active since May 2024
9
Reviews
0
Industries
Reviews
9 reviews1 month ago
Dial Direct/ Telesure Investment Holdings
This has been an incredibly frustrating and disappointing experience from the start. Our claim was submitted over a month ago, and there has been virtually no progress. The level of delay and lack of urgency shown is complete bull****. Communication has been poor and misleading. Two weeks ago, I was told the matter had been escalated to management, yet there has been zero follow-up—no response, no acknowledgement, nothing. This strongly suggests that either the escalation never happened or that internal processes are so ineffective that they cannot even manage basic customer communication. There is a serious lack of accountability, transparency, and integrity in how claims are handled. We are left in the dark while time passes with no meaningful updates or action. Based on our experience, I cannot recommend Telesure (and its subsidiaries). The service falls far below acceptable standards (renowned for taking advantage of the insured), and the way this matter has been handled raises serious concerns about their overall reliability and professionalism.
3 replies
11 months ago
Reconnect my internet or repay me: WITH IMMEDIATE EFFECT!
An agent called me to say that I've paid in advance for August and September 2025. Data allocations are done on the 1st of every month and the cut-off that qualifies customers to such is on the 25th of every month. The very same agent said that my account payment is only due on the 4th of every month, which completely disqualifies the 'data allocations' and 'cut-off date' explainations. I get paid on the last day of the month. What annoys me most is that this supposed disclaimer wasn't discussed with upon taking the deal. Is it my fault that I didn't ask, or do your sales agents not received adequate training? So it's either my connection is reinstated with immediate effect or you pay me the amount of R800 paid on 30 June 2025 with immediate effect, no waiting time.
0 replies
12 months ago
RAIN UNCANCELABLE ACCOUNT
We logged ticket here on hello Peter on the 17 of April 2025 regarding cancellation of our rain account. We were called that even by consultant and gave our reasons for cancellation. He confirmed all is done and we have cancelled and that the router will be picked up end of April. The router has been picked up and every week rain try’s to debit my account. WHY? I have not utilized your services why the **** are you still debiting. I don’t owe you **** but now instead you now owe for every time you try debit there’s a fee I have to pay. I don’t understand if rain is competent or the consultant or there’s no communication between division because what the ****! So unprofessional and costing me. Get your **** together and stop debiting or calling me!!!!!!
2 replies
13 months ago
****ed Up company representative
Pharmacist Assistant, Mavis Mo***eng (who's a "locome" according to management on-site)from the Northmead Square branch, lacks respect for people and professional etiquette. My wife went there to purchase a contraceptive, denied her her free will of buying such and said "you must cross her fingers and pray that she isn't pregnant and buy pregnancy tests continuously to test yourself". This is based on, my wife telling this PA that she had taken a morning after pill 2 months prior. Mavis Mo***eng is a disgrace to your brand, and her demeanour is ****en disgusting. Ill mannered grown woman, Clicks cannot be associated with such.
0 replies
14 months ago
UNCANCELABLE
With the multiple issues experienced with their network been offline and poor turnaround times for fixing connectivity. Now we're unable to cancel this damn thing. We've followed the prompt(s) they said we should, took it a notch up by utilizing the rain chat option for escalation purposes. Rain is just a **** up to some it up, you now hang up when holding for consultants to cancel telephonically. Now how the actual **** must cancel your ****ty service?!
4 replies
16 months ago
Rain ****ty network and service
We have not had connections since early hours of the morning, I have called Rain 3 time and no technician has gotten back to me. This occurs often but we have to pay full amounts on the billing what BS is that. We couldn't do **** today no man, Rain do better we fn pay you. No feed back for what the hell is happening. Here's the references we got today ( #29716173, #29724455) can we get assistance or feed back)
4 replies
18 months ago
UNRELIABLE, USELESS, GOOD FOR NOTHING.
I need assistance and clarification. I have a policy with dial direct. Upon joining the insurance it was never mentioned that I have to pay for surge (plug) access. I knew of the 2700. My appliances got damaged and I claimed and the process ****en slow to say the least. I was assisted by S'fiso Mjiwiza and Makhokgo Malatji. I have been emailing the two with no response enquiring why I should pay for surge access when my surge plugs are not damaged, what annoys me the most arw the delaying tactics by the insurance because why am I paying this much for access 4700 for my appliances, does that make sense and not to be assisted by the consultants and the process took time and is just tedious. Unreliable insurer and we're definitely taking our business elsewhere, because you're ****mers!
1 reply
21 months ago
****PY ROTTING "FRESHLY MADE" FOOD!
"Freshly fried fish" is no where near it at the Checkers Northmead. It smells like rot, not even a dog eat that garbage. This incident has happened to us in Feb/March this year, where we gave the kitchen the benefit of the doubt. It is clear that your group of companies (yes Shoprite & Checkers) is accustomed to serving people **** with absolute no care in the ****en quality.
0 replies
24 months ago
**** SHOW OF A SERVICE PROVIDER
Awful connection for almost 24hrs now, the call centre agent(s) are ****en horrible at their function. Absolutely no assistance received thus far, all they say is to reboot the the damn thing all the time, which is what we did for the most part of last night and this morning.
4 replies
Review Distribution
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1 Star
9 (100%)