Waiting 5 hours and still haven't received a respo

Item: Crystal Towers Hotel & Spa
Rating: 2
Author: Justin A

I've tried to make a booking at the Spa of Crystal Towers, I waited 5 hrs for them to confirm pricing and still haven't received a response, but my confirmation of read receipt came through so I know they read it. <br> I then mailed the hotel itself thinkg they would get the Spa to respond asap, but even they never replied. <br> <br> I'm disgusted by the service of what is suppose to be a highly recommended hotel.

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Replies (77)

Crystal Towers Hotel & Spa's replyOfficial

16 Mar 2015, 13:56

Hello JP Adonis,

Dear JP Adonis

Thank you for taking my call earlier today. On behalf of the management and STAFF at African Pride Crystal Towers Hotel & Spa, I would like to extend our most sincere apologies for the delay in response to receiving your confirmation. Due to our internet being offline earlier today, we have been working on a large amount of back log emails thus resulting in the delay to receive our banking details in order to confirm your booking.

I am pleased that we managed to arrange and confirm your treatments, we look forward to delight and pamper you in our unique way. Please do not hesitate to contact me should you require any further assistance whatsoever.

Sincere regards,

Lee Sieberhagen - Spa Manager
Tel: 021 525 3883
Crystal Towers Hotel, Century Boulevard, Century City
www.lifedayspact.co.za
www.spaofdistinction.co.za

Best regards,

Crystal Towers Hotel & Spa's reply16 Mar 2015, 13:56

Official

Best regards,