CT
Crystal Towers Hotel & Spa
Unclaimed Business
CT
Crystal Towers Hotel & Spa
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#9
in Travel & Vacation
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceMM
MELISSA M
1 reviews | Active since Jan 2020
29 Jan 2022, 15:13
Bad service
I'm extremely disappointed at the service we experienced at your hotel today. The utter lack of respect for customers and unprofessionalism isn't to be expected from such a "fine" establishment. We called ahead to book a table and were told that it was first come first serve basis. Today we arrived to a closed door followed by what felt like an interrogation. When we were eventually seated, the server approached us with several more questions. No greeting. No service. We eventually left due to the ****py service and dismissive attitude of your staff You would expect better treatment at such established hotel Extremely disappointed
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MELISSA M
1 reviews | Active since Jan 2020
29 Jan 2022, 15:13
Bad service
I'm extremely disappointed at the service we experienced at your hotel today. The utter lack of respect for customers and unprofessionalism isn't to be expected from such a "fine" establishment. We called ahead to book a table and were told that it was first come first serve basis. Today we arrived to a closed door followed by what felt like an interrogation. When we were eventually seated, the server approached us with several more questions. No greeting. No service. We eventually left due to the ****py service and dismissive attitude of your staff You would expect better treatment at such established hotel Extremely disappointed
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Diana F
1 reviews | Active since Jan 2020
22 Sept 2019, 11:58
Matric Farewell says Thank You!
Last night we hosted a Matric Farewell event for a small group of students from my homeschooling learning centre at the Crystal Towers Hotel. From the get go when we made our initial enquiries in March this year, right up to the clean-up and goodbyes, the staff of this hotel outdid themselves in terms of assistance, friendliness and all round fantastic service. Special mention must be made of Monique Pretorius who did all the preparatory and organisational work, as well as Bongani who took charge in looking after us for the evening with his amazing team of waiters and chefs. Other staff who assisted us in a friendly and professional manner, were the reception staff, the security staff and the parking attendants. We were so blessed!! A huge thank you to everyone involved!! You guys are amazing!!!
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Diana F
1 reviews | Active since Jan 2020
22 Sept 2019, 11:58
Matric Farewell says Thank You!
Last night we hosted a Matric Farewell event for a small group of students from my homeschooling learning centre at the Crystal Towers Hotel. From the get go when we made our initial enquiries in March this year, right up to the clean-up and goodbyes, the staff of this hotel outdid themselves in terms of assistance, friendliness and all round fantastic service. Special mention must be made of Monique Pretorius who did all the preparatory and organisational work, as well as Bongani who took charge in looking after us for the evening with his amazing team of waiters and chefs. Other staff who assisted us in a friendly and professional manner, were the reception staff, the security staff and the parking attendants. We were so blessed!! A huge thank you to everyone involved!! You guys are amazing!!!
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Ratilwe M
1 reviews | Active since Jan 2020
26 Jul 2017, 15:47
Unprofessional Staff
<p>Shanique Mcleod, you need intense, super advanced customer service training to acquire the s****s you need to be successful in the customer facing role are. The standard of your service delivery is appalling to say the utmost least. The Marriott Hotel Group ranks itself among the very few pristine luxury accommodation conglomerates that offer a world class service. Now, having someone as unprofessional, ill-mannered with no sense AT ALL of what customer service entails such as Shanique Mcleod, sit in the front line of service( reservations) delivery of a hotel that expects its employees to champion its value proposition is completely laughable! It is beyond comprehension that the management and senior management of this establishment ( the Crystal Towers – Marriott Hotel Cape Town) can simply treat the care of its primary business in such a brash manner. Shanique Mcleod is the opiate example of what tacky, unprofessional, sloppy, unrefined delivery of horrendous customer service looks like. The next time someone needs to make a reservation to stay at the Crystal Towers Shanique, hopefully you would have polished up your act and gained insightful and the very much need knowledge on what it means to be a clerk at the front desk, whose primary function is to provide a seamless process in assisting customers make bookings and reservations for the establishment for which you work, or alternately, not in the employ of the Marriott at all. A very BIG thank you to the assistance of her manager Alia Shafika (please excuse misspelling) in helping me finally sort out my reservation issues. Much appreciated indeed.</p> <p> </p> <p>Crystal Towers Cape Town – Please take serious heed when hiring individuals to sit in the front row of your business and in giving people unfit for purpose the responsibility of carrying and championing your brand. Shanique Mcleod does not in any way, none what so ever live your values, walk in light of your vision and in no way does she have the ability to handle any client or potential client of yours of any esteem, ZERO!</p>
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Ratilwe M
1 reviews | Active since Jan 2020
26 Jul 2017, 15:47
Unprofessional Staff
<p>Shanique Mcleod, you need intense, super advanced customer service training to acquire the s****s you need to be successful in the customer facing role are. The standard of your service delivery is appalling to say the utmost least. The Marriott Hotel Group ranks itself among the very few pristine luxury accommodation conglomerates that offer a world class service. Now, having someone as unprofessional, ill-mannered with no sense AT ALL of what customer service entails such as Shanique Mcleod, sit in the front line of service( reservations) delivery of a hotel that expects its employees to champion its value proposition is completely laughable! It is beyond comprehension that the management and senior management of this establishment ( the Crystal Towers – Marriott Hotel Cape Town) can simply treat the care of its primary business in such a brash manner. Shanique Mcleod is the opiate example of what tacky, unprofessional, sloppy, unrefined delivery of horrendous customer service looks like. The next time someone needs to make a reservation to stay at the Crystal Towers Shanique, hopefully you would have polished up your act and gained insightful and the very much need knowledge on what it means to be a clerk at the front desk, whose primary function is to provide a seamless process in assisting customers make bookings and reservations for the establishment for which you work, or alternately, not in the employ of the Marriott at all. A very BIG thank you to the assistance of her manager Alia Shafika (please excuse misspelling) in helping me finally sort out my reservation issues. Much appreciated indeed.</p> <p> </p> <p>Crystal Towers Cape Town – Please take serious heed when hiring individuals to sit in the front row of your business and in giving people unfit for purpose the responsibility of carrying and championing your brand. Shanique Mcleod does not in any way, none what so ever live your values, walk in light of your vision and in no way does she have the ability to handle any client or potential client of yours of any esteem, ZERO!</p>
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Romelia D
1 reviews | Active since Jan 2020
1 Dec 2016, 14:25
Spoil to our honeymoon
<p>We went to the hotel for our wedding night so they parked our car and the next morning it came back damaged! We reported it, they did an investigation and tells us that they can't tell us where it got damaged. Now we have to fix it and pay the excess to insurance and we paid R4000 to stay in this hotel and they have no remorse for the damage to our car and now we have to pay a further R4000 for excess to our car! Ridiculous! Take responsibility for your actions!</p>
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Romelia D
1 reviews | Active since Jan 2020
1 Dec 2016, 14:25
Spoil to our honeymoon
<p>We went to the hotel for our wedding night so they parked our car and the next morning it came back damaged! We reported it, they did an investigation and tells us that they can't tell us where it got damaged. Now we have to fix it and pay the excess to insurance and we paid R4000 to stay in this hotel and they have no remorse for the damage to our car and now we have to pay a further R4000 for excess to our car! Ridiculous! Take responsibility for your actions!</p>
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Megan S
1 reviews | Active since Jan 2020
21 Dec 2015, 12:22
Not allowed in to restaurant, due to attire
On Saturday 19/12 myself and my husband spent the night at the hotel (our first visit). Upon entering the restaurant for dinner, the hostess, Rowena, asked for our name and booking time. I then replied and she confirmed the booking. She then proceeded to look at us from head to toe. she told us, \ you look okay (referring to myself)
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Megan S
1 reviews | Active since Jan 2020
21 Dec 2015, 12:22
Not allowed in to restaurant, due to attire
On Saturday 19/12 myself and my husband spent the night at the hotel (our first visit). Upon entering the restaurant for dinner, the hostess, Rowena, asked for our name and booking time. I then replied and she confirmed the booking. She then proceeded to look at us from head to toe. she told us, \ you look okay (referring to myself)
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wendy S
1 reviews | Active since Jan 2020
8 Apr 2015, 12:33
Parking
I visit your establishment every 6wks to the spa. Today was the first time, having been told to park across the road at the church, that I was charged for parking. I have been coming to you for over a year. The lady at reception usually give a validated parking card and I have never had to pay. I am disgusted that I spend so much and now I have to pay to park across the road in a crummy parking area away from the spa. I am seriously considering cancelling my next appointment and finding somewhere else to go monthly.
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wendy S
1 reviews | Active since Jan 2020
8 Apr 2015, 12:33
Parking
I visit your establishment every 6wks to the spa. Today was the first time, having been told to park across the road at the church, that I was charged for parking. I have been coming to you for over a year. The lady at reception usually give a validated parking card and I have never had to pay. I am disgusted that I spend so much and now I have to pay to park across the road in a crummy parking area away from the spa. I am seriously considering cancelling my next appointment and finding somewhere else to go monthly.
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Replies (0)JA
Justin A
1 reviews | Active since Jan 2020
12 Mar 2015, 11:12
Waiting 5 hours and still haven't received a respo
I've tried to make a booking at the Spa of Crystal Towers, I waited 5 hrs for them to confirm pricing and still haven't received a response, but my confirmation of read receipt came through so I know they read it. <br> I then mailed the hotel itself thinkg they would get the Spa to respond asap, but even they never replied. <br> <br> I'm disgusted by the service of what is suppose to be a highly recommended hotel.
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Justin A
1 reviews | Active since Jan 2020
12 Mar 2015, 11:12
Waiting 5 hours and still haven't received a respo
I've tried to make a booking at the Spa of Crystal Towers, I waited 5 hrs for them to confirm pricing and still haven't received a response, but my confirmation of read receipt came through so I know they read it. <br> I then mailed the hotel itself thinkg they would get the Spa to respond asap, but even they never replied. <br> <br> I'm disgusted by the service of what is suppose to be a highly recommended hotel.
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Replies (0)BS
Beverley Scott-Brown
1 reviews | Active since Jan 2020
19 Feb 2015, 13:21
Top Hotel \On-sells"Rooms without Authority"""
I booked 6 rooms for the 28th Dec - 30th Dec 2014. 3 of the people were only arriving on the 29th Dec. I sent an email to enquire what the cancellation fee would be and was told it would be 100% cancellation fee. We did not proceed any further and kept the rooms. After an international flight on 28th Dec 4 guests arrived instead of 3 at 11.45pm (we needed 4 of our rooms). At 12am, the front desk called informing me that they didn't have a room for the 4th guest. I asked why and was told \we"had cancelled the 3 rooms and they were already re occupied (sold on). We had not. I was told it was not the hotel's problem and I should find local accommodation myself for the client (at 12am). I told them that it was THEIR problem and that they should find accommodation. They did so. At 12.44am I had to make payment to a 3* hotel nearby. We met with the deputy GM the following day who's attitude was \""it's not our problem"
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Beverley Scott-Brown
1 reviews | Active since Jan 2020
19 Feb 2015, 13:21
Top Hotel \On-sells"Rooms without Authority"""
I booked 6 rooms for the 28th Dec - 30th Dec 2014. 3 of the people were only arriving on the 29th Dec. I sent an email to enquire what the cancellation fee would be and was told it would be 100% cancellation fee. We did not proceed any further and kept the rooms. After an international flight on 28th Dec 4 guests arrived instead of 3 at 11.45pm (we needed 4 of our rooms). At 12am, the front desk called informing me that they didn't have a room for the 4th guest. I asked why and was told \we"had cancelled the 3 rooms and they were already re occupied (sold on). We had not. I was told it was not the hotel's problem and I should find local accommodation myself for the client (at 12am). I told them that it was THEIR problem and that they should find accommodation. They did so. At 12.44am I had to make payment to a 3* hotel nearby. We met with the deputy GM the following day who's attitude was \""it's not our problem"
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