RM
Ratilwe M
Active since Jul 2015
2
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0
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2 reviews106 months ago
Unprofessional Staff
<p>Shanique Mcleod, you need intense, super advanced customer service training to acquire the s****s you need to be successful in the customer facing role are. The standard of your service delivery is appalling to say the utmost least. The Marriott Hotel Group ranks itself among the very few pristine luxury accommodation conglomerates that offer a world class service. Now, having someone as unprofessional, ill-mannered with no sense AT ALL of what customer service entails such as Shanique Mcleod, sit in the front line of service( reservations) delivery of a hotel that expects its employees to champion its value proposition is completely laughable! It is beyond comprehension that the management and senior management of this establishment ( the Crystal Towers – Marriott Hotel Cape Town) can simply treat the care of its primary business in such a brash manner. Shanique Mcleod is the opiate example of what tacky, unprofessional, sloppy, unrefined delivery of horrendous customer service looks like. The next time someone needs to make a reservation to stay at the Crystal Towers Shanique, hopefully you would have polished up your act and gained insightful and the very much need knowledge on what it means to be a clerk at the front desk, whose primary function is to provide a seamless process in assisting customers make bookings and reservations for the establishment for which you work, or alternately, not in the employ of the Marriott at all. A very BIG thank you to the assistance of her manager Alia Shafika (please excuse misspelling) in helping me finally sort out my reservation issues. Much appreciated indeed.</p> <p> </p> <p>Crystal Towers Cape Town – Please take serious heed when hiring individuals to sit in the front row of your business and in giving people unfit for purpose the responsibility of carrying and championing your brand. Shanique Mcleod does not in any way, none what so ever live your values, walk in light of your vision and in no way does she have the ability to handle any client or potential client of yours of any esteem, ZERO!</p>
0 replies
131 months ago
Very BAD atttitude and Argueing with clientt
I ordered a dish, Mediterranean pasta, it came out undone, they had not put all the ingredients that go into the pasta.called the waiter asked what was going on,he called peter his manager,he argued with me in the middle of a full restaurant and told i will not order another dish will have that one as is!he then went to call his kitchen manager Terry who had and even worse attitude and told me he knows his kitchen,and what was served was as it was supposed to be,i then indicated to him he clearly has no knowledge of his menu,preparation method and end end product, he proceeded to scream at me again in the middle of a full restuarant and told me to either have the dish or leave the restuarant,turned his back and stormed off!i was left unattened to for the next 20min, i had to call the waiter and ask for service.Terry at the end of the evening then demanded i pay for a dish i didnt have as i sent back to the kitchen.the service was appauling!please could rapsodys make sure they train their managers on product knowledge properly and have tip top customer service atiquette!its unacceptable that managers working in a customer service environment treat customers so RUDLY for paid service
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