MS
Megan S
Active since Apr 2010
5
Reviews
0
Industries
Reviews
5 reviews121 months ago
Landline issues since Dec 2015
<p>I am totally frustrated with Telkom. My mom and grandmother live on the same property, but have 2 seperate landlines. Since 30/12/2015 (about 5 months now), these landlines have been working intermittently. I have literally logged a total of 8-10 different faults as I have to log a seperate fault for each landline. I am completely out of options, as I am unable to log a new fault, as they have been out to "fix" the most recent faults but have not yet closed them on the system. After a fault is logged, it takes about 2 -3 weeks for it to be fixed, after which the landline remains in service for about 2-3 days before it shuts down again and another fault has to be logged. These 2 landlines are AGAIN out of service. My grandmother is often alonte at home and her only contact during an emergency is her Telkom landline. Please can we get this sorted asap? This is totally unacceptable from such a massive company. These accounts are paid on time, every single month. I do not think that this level of service is in anyway acceptable. I am literally out of options, we have also tried to call the call centre, but have been on hold for close to an hour. These are the various fault numbers logged: 256CWZ291215, 257CWZ291215, 48CWZ260116, 53CWZ260116, 49CWZ290116, 73CWZ220216, 30CWZ130416, 438CWZ230715, 524CWZ170815, 38CWZ210815</p>
75 replies
122 months ago
Slow/non-existent WIFI at certain times of the day
We have been experiencing extremely slow and at most time non-existent wifi for the past few weeks now. We have rest the modem, hoping that this would help. Seems like we just lose connection at peak times, being in the evenings from 7pm-10pm. Also, over weekends, connection is just lost. This is unacceptable, as we pay our bill on time, as requested by Telkom. A fault was logged on 14 April 2016 - 99CWK14/04/06, still we have not heard ANY feedback, or any kind of correspondence as to how this issue will be fixed. It has been 6 days now since we have logged the fault. Please can someone get back to us and assist? This is totally unacceptable as we are YOUR customers, we need to be assisted when YOU are not delivering the service that WE are paying for. Tried calling your customer service centre so many times, but I cannot spend over 30 minutes waiting on you to answer the call. Please assist urgently.
75 replies
124 months ago
Overcharged after upgrade
I have sent through numerous requests to have my account looked at, via email and call backs. No answer to date. I recently upgraded to a package of R399 per month and also have a data contract. All inclusive costs, my account should be debited with R517.50, instead my account was debited with R667, and I do not see a breakdown for this figure anywhere on my account! If I look at my next invoice, due end Feb, it totals R816! This is utterly ridiculous. please communicate with your customers as to what you are charging them, This customer service experience sucks! Also, my husband's contract recently ended, and you guys are charging him for the device cost even though he has paid 24 months worth of payments already.<br> <br> PLEASE can you urgently address this issue.<br>
75 replies
126 months ago
Not allowed in to restaurant, due to attire
On Saturday 19/12 myself and my husband spent the night at the hotel (our first visit). Upon entering the restaurant for dinner, the hostess, Rowena, asked for our name and booking time. I then replied and she confirmed the booking. She then proceeded to look at us from head to toe. she told us, \ you look okay (referring to myself)
0 replies
130 months ago
Line completely dead for more than 3 weeks
I have logged a fault on 24 July, and when checking on the system the fault has apparently been logged. When calling 10210, and typing in my 10 digit landline number as requested, it indicates that there is a problem in the area.<br> <br> It is so scary to me, that Telkom is aware of this issue, but still has not actioned that this fault be repaired.<br> <br> Please can you urgently assist as this is the only means of communication for some people, especially my grandmother who is also affected.<br> <br> Fault logged: 438CWZ230715
75 replies
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2 Star
4 (80%)
1 Star
1 (20%)