Unprofessional Staff

<p>Shanique Mcleod, you need intense, super advanced customer service training to acquire the s****s you need to be successful in the customer facing role are. The standard of your service delivery is appalling to say the utmost least. The Marriott Hotel Group ranks itself among the very few pristine luxury accommodation  conglomerates that offer a world class service. Now, having someone as unprofessional, ill-mannered with no sense  AT ALL  of what customer service entails such as Shanique Mcleod, sit in the front line of service( reservations) delivery of a hotel that expects its employees to champion its value proposition is completely laughable! It is beyond comprehension that the management and senior management of this establishment ( the Crystal Towers – Marriott Hotel Cape Town) can simply treat the care of its primary business in such a brash manner. Shanique Mcleod  is the opiate example of what tacky, unprofessional, sloppy, unrefined delivery of horrendous customer service looks like. The next time someone needs to make a reservation to stay at the Crystal Towers Shanique, hopefully you would have polished up your act and gained insightful  and the very much need knowledge on what it means to be a clerk at the front desk, whose primary function is to provide a seamless process in assisting customers make bookings and reservations for the establishment for which you work, or alternately, not in the employ of the Marriott at all. A very BIG thank you to the assistance of her manager Alia Shafika (please excuse misspelling) in helping me finally sort out my reservation issues. Much appreciated indeed.</p> <p> </p> <p>Crystal Towers Cape Town – Please take serious heed when hiring individuals to sit in the front row of your business and in giving people unfit for purpose the responsibility of carrying and championing your brand. Shanique Mcleod does not in any way, none what so ever live your values, walk in light of your vision and in no way does she have  the ability  to handle any client or potential client of yours of any esteem, ZERO!</p>