Products Not Safe for Consumption

Subject: Urgent Concern: Spoiled Dairy Products from Crystal Valley at Shoprite Riverside

Dear Crystal Valley Team,

I am writing to raise a serious concern regarding the quality of your dairy products sold at Shoprite Riverside in Johannesburg.

On a recent occasion, I purchased your milk, only to find it was already off upon opening. Unfortunately, I had to discard the entire product. Now, just four days after purchasing your cheese, I discovered it was partly rotten upon first opening the package. This is extremely concerning, especially considering the short time since purchase.

This raises serious questions about your supply chain—whether outdated stock is being distributed to retailers or if there's improper storage occurring either at the distributor or retail level. Regardless, this situation is unacceptable. Consumers rely on your brand for safe, fresh products, and incidents like these put public health at risk.

I urge you to investigate and rectify this issue immediately. If this continues, I will have no choice but to report the matter to the relevant health authorities for further inspection of your retail and distribution partners.

Your prompt attention to this matter is expected and appreciated.

Sincerely,