How not to treat a customer

One month prior to this note, I emailed and called Stephen from crystal wave airconditioning. I waited for a reply but to no avail. I then took the liberty as a client seeking a service to follow up on their behalf. Stephens attitude was not very accommodating not demonstrative of the very thing you need to do which is an ability to listen. I enquired on a link which is currently on their website. Having merely enquired about this very outdated information I found that Stephen argued his point across even after it is apparent that this piece of information dates back to 2013. Not only do I find this misleading for the consumer but it shows the inability for crystal wave to effectively communicate the correct message. Having got to the point where I found Stephen to be unwilling, I have decided to take my business to someone who will listen first and then advise rather make an impulsive decision which impacts negatively on crystal wave and those readers viewing this message. Stephen be patient, sensible and always listen to your clients. Always listen and listen with intent to your client. Your business would not be anything without them.