Complaint Regarding Poor Service and Inadequate Response Time

I am writing to express my deep dissatisfaction with the services provided by CSI Security in the Menlo Park / Ashlea Gardens / Waterkloof area of Pretoria.

My ordeal with CSI began when I moved into my new property and decided to continue with their security services, as they were already servicing the previous owners. The initial assessment of the alarm and beams in and around the house resulted in an exorbitant quote to replace all the batteries on the beams, a cost I found unreasonable. Subsequently, I took it upon myself to replace the batteries, but unfortunately, this did not resolve the issue of sensors not detecting movement.

Furthermore, I requested assistance with the electric fence, a matter that was never addressed by CSI despite assurances. Frustrated by their lack of follow-through, I engaged a third party to assess and repair the electric fence.

The tipping point that led me to file this complaint on your platform was an incident over the weekend. Upon receiving an alarm signal, I promptly informed CSI that they could dispatch a vehicle to the address, as I was also en route and approximately 2KM away. Despite the proximity of the property to CSI's main routes and their office being a mere 500m away, the CSI response vehicle arrived a staggering 15-20 minutes after my call, making their response time more than 20 minutes.

Had my family or I been at the property during a potential break-in or threat, the delayed response could have had severe consequences. The evident lack of urgency and commitment to ensuring the safety of their clients is deeply troubling. It appears that CSI is more interested in selling security equipment than actively safeguarding families.

I urge potential clients to exercise caution when considering CSI Security for their services, especially when it comes to the safety and well-being of loved ones.

Thank you for providing a platform to voice these concerns.