I lodged a complain with them in December 2020, around May the matter went for conciliation and no effort was done to try and assist in resolving the matter

I lodged a complain with them in December 2020, around May the matter went for conciliation and no effort was done to try and assist in resolving the matter. It was referred to adjudication which was a total mess. I kept on asking when is the matter going for adjudication then I receive an email saying I should submit my final submissions which was done long ago but I still did. Few days later the respondents reached an agreement that they will provide me with what I wanted and the matter was resolved and confirmation was received from CSOS that the matter /file will be closed. That was on 15 September 2021. On 27 September 2021 I received an order from the adjudicator and I was surprised and confused as to how did the matter be adjudicated upon when it was resolved and confirmation was made by them that the file will be closed as it was mutually resolved. This is serious gross Irregularities and need some serious investigation. Again when they say give us more submissions it is not added to the file or information received. Cause even the adjudicators order it is evident that no effort was applied and the report was done because it had to be done I was am not sure sure if it was because payment was to be lost, but the crux of the matter is an agreement was reached and the file was closed therefore it was not suppose to be adjudicated upon that is gross Irregularity and and a serious one.