C
CSOS
Unclaimed Business
Government & Ombudsman Services|1|1 Reviews (last 12 months)|This business does not respond to reviews
C
CSOS
Unclaimed Business
1 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Score
Ranking
#5
in Government & Ombudsman Services
NPS Score
0
Recommended: Unlikely
Review Distribution
1|1 Reviews
May '25 - Apr '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceNH
Nadia H
1 reviews | Active since Jan 2020
12 Nov 2025, 12:37
Poor Service and no Feedback
I have logged a complaint against my HOA in Thu 28 Aug, to which the account manager responded to the HOA regarding the complaint on 2 September. To date the account manager has not provided me with feedback at all. The HOA was given a deadline of 9 October, after which everything went silent. I was then told by one of customer service people to "Given high volume of matters they are working on first come bases. Please wait for your turn." As an organization that is supposed to be advocating for us, you do not seem to care at all.
Helpful (0)
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Nadia H
1 reviews | Active since Jan 2020
12 Nov 2025, 12:37
Poor Service and no Feedback
I have logged a complaint against my HOA in Thu 28 Aug, to which the account manager responded to the HOA regarding the complaint on 2 September. To date the account manager has not provided me with feedback at all. The HOA was given a deadline of 9 October, after which everything went silent. I was then told by one of customer service people to "Given high volume of matters they are working on first come bases. Please wait for your turn." As an organization that is supposed to be advocating for us, you do not seem to care at all.
0
Replies (0)AS
Aneesa S
1 reviews | Active since Jan 2020
29 Apr 2024, 06:09
CSOS
Hello I live in a complex called Terrace Villas in Florida. I reported a case of incorrect billing regarding my electricity account. 2019 COJ replaced my meter with a 5 digit numbers the 5th being the running number. There a 8 units in this complex their meters have 6 numbers the 6th being the running number. They count 5 numbers only for the 7 units but the count all 5 mine which overcharges me every month. I did write to them in 2020 regarding my charges no-one came to my assistance regarding this problem. I have sold my unit now and I am in a loss of R50000K. Please help me urgently.
Helpful (0)
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Aneesa S
1 reviews | Active since Jan 2020
29 Apr 2024, 06:09
CSOS
Hello I live in a complex called Terrace Villas in Florida. I reported a case of incorrect billing regarding my electricity account. 2019 COJ replaced my meter with a 5 digit numbers the 5th being the running number. There a 8 units in this complex their meters have 6 numbers the 6th being the running number. They count 5 numbers only for the 7 units but the count all 5 mine which overcharges me every month. I did write to them in 2020 regarding my charges no-one came to my assistance regarding this problem. I have sold my unit now and I am in a loss of R50000K. Please help me urgently.
0
Replies (0)YM
Yvonne M
1 reviews | Active since Jan 2020
19 Oct 2021, 04:50
I lodged a complain with them in December 2020, around May the matter went for conciliation and no effort was done to try and assist in resolving the matter
I lodged a complain with them in December 2020, around May the matter went for conciliation and no effort was done to try and assist in resolving the matter. It was referred to adjudication which was a total mess. I kept on asking when is the matter going for adjudication then I receive an email saying I should submit my final submissions which was done long ago but I still did. Few days later the respondents reached an agreement that they will provide me with what I wanted and the matter was resolved and confirmation was received from CSOS that the matter /file will be closed. That was on 15 September 2021. On 27 September 2021 I received an order from the adjudicator and I was surprised and confused as to how did the matter be adjudicated upon when it was resolved and confirmation was made by them that the file will be closed as it was mutually resolved. This is serious gross Irregularities and need some serious investigation. Again when they say give us more submissions it is not added to the file or information received. Cause even the adjudicators order it is evident that no effort was applied and the report was done because it had to be done I was am not sure sure if it was because payment was to be lost, but the crux of the matter is an agreement was reached and the file was closed therefore it was not suppose to be adjudicated upon that is gross Irregularity and and a serious one.
Helpful (0)
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Yvonne M
1 reviews | Active since Jan 2020
19 Oct 2021, 04:50
I lodged a complain with them in December 2020, around May the matter went for conciliation and no effort was done to try and assist in resolving the matter
I lodged a complain with them in December 2020, around May the matter went for conciliation and no effort was done to try and assist in resolving the matter. It was referred to adjudication which was a total mess. I kept on asking when is the matter going for adjudication then I receive an email saying I should submit my final submissions which was done long ago but I still did. Few days later the respondents reached an agreement that they will provide me with what I wanted and the matter was resolved and confirmation was received from CSOS that the matter /file will be closed. That was on 15 September 2021. On 27 September 2021 I received an order from the adjudicator and I was surprised and confused as to how did the matter be adjudicated upon when it was resolved and confirmation was made by them that the file will be closed as it was mutually resolved. This is serious gross Irregularities and need some serious investigation. Again when they say give us more submissions it is not added to the file or information received. Cause even the adjudicators order it is evident that no effort was applied and the report was done because it had to be done I was am not sure sure if it was because payment was to be lost, but the crux of the matter is an agreement was reached and the file was closed therefore it was not suppose to be adjudicated upon that is gross Irregularity and and a serious one.
0
Replies (0)GD
Gerhard D
1 reviews | Active since Jan 2020
17 May 2021, 20:20
Csos community schemes onbud service
I received an email from them after I complained and they asked me to make a payment of R 50 and I made an immediate payment. I mailed them twice to confirm the payment and haven't heard anything from them since them. Your assistance will be appreciated
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Gerhard D
1 reviews | Active since Jan 2020
17 May 2021, 20:20
Csos community schemes onbud service
I received an email from them after I complained and they asked me to make a payment of R 50 and I made an immediate payment. I mailed them twice to confirm the payment and haven't heard anything from them since them. Your assistance will be appreciated
0
Replies (0)CF
Chris F
1 reviews | Active since Jan 2020
8 Feb 2021, 05:11
CSOS is a JOKE!!
How do I write a review without giving them any stars? ( They don't deserve even half a star!!!) This review is actually about 2 entities, one being CSOS or the Community Schemes Ombudsman Service an the other Mawer & Delport - letting agent, managing agent, estate agent and Debt collector - ALL in one! However I will go into that into a separate compliant. To my thinking the Ombudsman was supposed to look after the man in the street and protect us from big companies with lawyers and so forth! standing up for the little oke as it needs. As it happens it doesn't work! I am caught in a situation where due to circumstances I couldn't pay a few months levies. I however tried to catch up possible. When the management agent requested that we put in place a fixed arrangement, I welcomed it!! Additional payment was agreed to for the amount of R700-00 per month. The first month I underpaid them with R28! so subsequently they charged me almost R400 for Debt collection fees. From there the situation escalated to the point where we ended up at CSOS. Now POEPOL that I am, I thought that CSOS will be looking after the small oke and try to mediate the issue! Now let me make it clear, I've never disputed that I am behind in my payments!! All I wanted from the managing agent is a detailed breakdown as how the got to their figures! (how can you deduct more than 50% from the money I am paying to catch-up as debt collecting fees?) Needless to say the meeting went totally one sided and the managing agent was never ever asked to supply the relevant information! It got to a stage where the managing agent in no uncertain term said that if I dont accept the resolution on the table she will grind me if we go to adjudication and not allow the so called gaps she gave me. In that is the she would not charge me any debt collecting fees for the last 3 months and allow me to pay by the 7th of the month. At no stage did the Counsolor make any atempt to even try and look at the route cause of the argument. After a **** load of emails the next previous two days, we are still without resolution!! I think that the money we as Community Schemes owner are paying every month is to no avail as the Ombudsman is either not qualified to help or are as in this case seemed to be on the managements agents payroll!!
Helpful (0)
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Chris F
1 reviews | Active since Jan 2020
8 Feb 2021, 05:11
CSOS is a JOKE!!
How do I write a review without giving them any stars? ( They don't deserve even half a star!!!) This review is actually about 2 entities, one being CSOS or the Community Schemes Ombudsman Service an the other Mawer & Delport - letting agent, managing agent, estate agent and Debt collector - ALL in one! However I will go into that into a separate compliant. To my thinking the Ombudsman was supposed to look after the man in the street and protect us from big companies with lawyers and so forth! standing up for the little oke as it needs. As it happens it doesn't work! I am caught in a situation where due to circumstances I couldn't pay a few months levies. I however tried to catch up possible. When the management agent requested that we put in place a fixed arrangement, I welcomed it!! Additional payment was agreed to for the amount of R700-00 per month. The first month I underpaid them with R28! so subsequently they charged me almost R400 for Debt collection fees. From there the situation escalated to the point where we ended up at CSOS. Now POEPOL that I am, I thought that CSOS will be looking after the small oke and try to mediate the issue! Now let me make it clear, I've never disputed that I am behind in my payments!! All I wanted from the managing agent is a detailed breakdown as how the got to their figures! (how can you deduct more than 50% from the money I am paying to catch-up as debt collecting fees?) Needless to say the meeting went totally one sided and the managing agent was never ever asked to supply the relevant information! It got to a stage where the managing agent in no uncertain term said that if I dont accept the resolution on the table she will grind me if we go to adjudication and not allow the so called gaps she gave me. In that is the she would not charge me any debt collecting fees for the last 3 months and allow me to pay by the 7th of the month. At no stage did the Counsolor make any atempt to even try and look at the route cause of the argument. After a **** load of emails the next previous two days, we are still without resolution!! I think that the money we as Community Schemes owner are paying every month is to no avail as the Ombudsman is either not qualified to help or are as in this case seemed to be on the managements agents payroll!!
0
Replies (0)