NH
Nadia H
Active since Nov 2012
18
Reviews
0
Industries
Reviews
18 reviews1 month ago
Extremely poor service
I have emailed Momentum app support THREE times to change my 2factor authentication number, because I cannot login to my momentum app. How they managed to have my old number there, when I'm registered with my new details through my company is beyond me......Everytime I receive an automated response, and no one ever responds or calls me back. The service is non-existent. Please stay away from this health insurance provider, because they provide ZERO service.
53 replies
2 months ago
Great service
I was kept informed via phone call about the status of a client's gift hamper delivery almost every day. Excellent customer service. Thank you.
0 replies
3 months ago
Worst service ever
WORST medical insurance company ever. Do not sign up with them, because they're product offering is **** and they're customer service is even worse. I enquired via WhatsApp to speak to some on Wednesday morning 11am... it is now Friday 8:30am and I am still waiting for someone to contact me back or respond. Unfortunately I was forced to be on this service because of my employer, so here I am, stuck with this ****py service.
0 replies
3 months ago
Worst Medial Insurance Service
WORST medical insurance company ever. Do not sign up with them, because they're product offering is **** and they're customer service is even worse. I enquired via WhatsApp to speak to some on Wednesday morning 11am... it is now Friday 8:30am and I am still waiting for someone to contact me back or respond. Unfortunately I was forced to be on this service because of my employer, so here I am, stuck with this ****py service.
112 replies
4 months ago
Horrible customer service
Your customer service is terrible - I don't get answers on my emails, and your phone lines cut off when trying to call you - wasting my airtime! Please contact me urgently regarding a payment I made!
0 replies
5 months ago
Poor Service and no Feedback
I have logged a complaint against my HOA in Thu 28 Aug, to which the account manager responded to the HOA regarding the complaint on 2 September. To date the account manager has not provided me with feedback at all. The HOA was given a deadline of 9 October, after which everything went silent. I was then told by one of customer service people to "Given high volume of matters they are working on first come bases. Please wait for your turn." As an organization that is supposed to be advocating for us, you do not seem to care at all.
0 replies
7 months ago
Horrible turnaround time and cheeky responses from hello doctor
Worst medical insurer ever. It's no wonder the ratings are poor on HP. You wait forever to be called back by a hello doctor GP. You could be having a serious health roblem, but there's no urgency from hello doctor. After waiting since 4pm yesterday afternoon for call back, I was called only this morning at 7-am. Then only to be told they cannot provide a simple sick note, I need to get out of bed with my sick and sore body to go to a GP physically... and they were cheeky on the phone with me also. I'm forced to be on this medical plan by my employer, but this is utter BS. Hello doctor option is useless, you should just remove it from your services. Don't sign up for this, you get what you pay for, which is nothing.
106 replies
8 months ago
Horrible customer service
I am getting constant text messages for someone named Tanya, stating the account has been handed over. Please get your facts straight and your client's phone numbers right. Despite multiple emails sent, no one has been even come back to acknowledge or apologize. Zero communications received. Terrible customer service. Very terrible.
0 replies
9 months ago
Bad support
I've deposited money into my JP acc, and the cash isn't reflecting. I've waited for chat support, the chat was closed without an agent e even coming online. I started another live chat, now I've been waiting 30 minutes.... No one there.... Your support sucks. I want my deposit to reflect in my acc immediately.
212 replies
10 months ago
Great service
I have experienced nothing short of excellent service from MPOWA.
0 replies
Review Distribution
5 Star
3 (16.666666666666668%)
4 Star
0 (0%)
3 Star
2 (11.11111111111111%)
2 Star
5 (27.77777777777778%)
1 Star
8 (44.44444444444444%)