Mpowa Finance
Claimed Business
Mpowa Finance
Claimed Business
96 Reviews (last 12 months)
Does not respond to reviews
Scores reflect the Overall AI Score for each category
AI Review Summary
Based on recent customer reviews, Mpowa Finance faces severe and systemic service failures across virtually every dimension of the customer experience. Customers consistently report an inability to reach the company by phone or email, unauthorized or duplicate debit orders, loans approved but never paid out, and credit profiles left inaccurate after settlement. Positive experiences exist but are rare, typically praising fast initial payouts.
Top Strengths:
- •Process Efficiency & Turnaround: A small group of customers praise a fast, fully online application process with same-day payout. When the system works as intended, the digital-first approach is valued for its convenience and speed.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
TrustIndex
0
Score
Ranking
#21
in Loans & Credit
NPS Score
-55
Recommended: Unlikely
Review Distribution
1.6|96 Reviews
May '25 - Apr '26
5(12.1%)
4(1.2%)
3(7.2%)
2(2.4%)
1(77.1%)
5(12.1%)
4(1.2%)
3(7.2%)
2(2.4%)
1(77.1%)
Recent reviews (96)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencenZ
nthati Z
1 reviews | Active since Jan 2020
2 Mar 2026, 13:33
*****
Mpowa finance is running a ****. From friday they sent me a debit order mandate to accept, until today the money is not in my account. Their call centre the calls are not going through, they are also not responding to any emails. I will not be liable to pay for a loan that I never received.
Helpful (0)
|Replies (0)nZ
nthati Z
1 reviews | Active since Jan 2020
2 Mar 2026, 13:33
*****
Mpowa finance is running a ****. From friday they sent me a debit order mandate to accept, until today the money is not in my account. Their call centre the calls are not going through, they are also not responding to any emails. I will not be liable to pay for a loan that I never received.
0
Replies (0)PN
Phumzile N
1 reviews | Active since Jan 2020
2 Mar 2026, 09:27
**** AND *****
MPOWA IS RUNNING A **** I HAVE AN ACTIVE DEBI CHECK ON MY ACCOUNT BUT THE FUNDS WERE NOT CREDITED INTO MY ACCOUNT. THIS IS ***** ON ANOTHER LEVEL!!! IT’S BEEN 4 DAYA ANS THEY JUST KEEP SENDING MESSAGES FOR ME TO APPROVE THE DEBI CHECK BUT IT IS ACTIVE!!!! I WILL ALSO LOG THIS AS AML AND ESCALATE AS A MONEY LAUNDERING INCIDENT.
Helpful (0)
|Replies (0)PN
Phumzile N
1 reviews | Active since Jan 2020
2 Mar 2026, 09:27
**** AND *****
MPOWA IS RUNNING A **** I HAVE AN ACTIVE DEBI CHECK ON MY ACCOUNT BUT THE FUNDS WERE NOT CREDITED INTO MY ACCOUNT. THIS IS ***** ON ANOTHER LEVEL!!! IT’S BEEN 4 DAYA ANS THEY JUST KEEP SENDING MESSAGES FOR ME TO APPROVE THE DEBI CHECK BUT IT IS ACTIVE!!!! I WILL ALSO LOG THIS AS AML AND ESCALATE AS A MONEY LAUNDERING INCIDENT.
0
Replies (0)JH
Jaco H
1 reviews | Active since Jan 2020
2 Mar 2026, 06:44
Mpowa Finance *****
Service is very poor!! they dont respond to calls or emails or sms. They sign contracts with you take your documents , do a debi check on your account to lock payment back from the client . BUT YOU DONT GET PAID OUT THE LOAN 5 days later still nothing from them yet my contact is signed and the debid order is loaded on my bank account. THIS IS *****
Helpful (0)
|Replies (0)JH
Jaco H
1 reviews | Active since Jan 2020
2 Mar 2026, 06:44
Mpowa Finance *****
Service is very poor!! they dont respond to calls or emails or sms. They sign contracts with you take your documents , do a debi check on your account to lock payment back from the client . BUT YOU DONT GET PAID OUT THE LOAN 5 days later still nothing from them yet my contact is signed and the debid order is loaded on my bank account. THIS IS *****
0
Replies (0)BK
Bradley K
1 reviews | Active since Jan 2020
27 Feb 2026, 13:01
Mpowa taking money and no answers
I have settled my account today after being told I was in arrears when in fact I wasn't, they then debited my account with an extra instalment. my loan is settled and they owe me a full month payment back. Phone calls just get cut off and email is not rep**** to. Its a terrible company and feels like I have been de*****ed.
Helpful (0)
|Replies (0)BK
Bradley K
1 reviews | Active since Jan 2020
27 Feb 2026, 13:01
Mpowa taking money and no answers
I have settled my account today after being told I was in arrears when in fact I wasn't, they then debited my account with an extra instalment. my loan is settled and they owe me a full month payment back. Phone calls just get cut off and email is not rep**** to. Its a terrible company and feels like I have been de*****ed.
0
Replies (0)WH
Willie H
1 reviews | Active since Jan 2020
27 Feb 2026, 08:03
Disappointed
I am so disappointed I settled my account early and now it's saying I'm in arrears ....my brother past away yesterday and I need money to burry him now I can't make a loan so much for settling my loan early ....worst of all customer care is just not getting back to me .they just ask for proof of payment iv send it four times now ...very disappointed
Helpful (0)
|Replies (0)WH
Willie H
1 reviews | Active since Jan 2020
27 Feb 2026, 08:03
Disappointed
I am so disappointed I settled my account early and now it's saying I'm in arrears ....my brother past away yesterday and I need money to burry him now I can't make a loan so much for settling my loan early ....worst of all customer care is just not getting back to me .they just ask for proof of payment iv send it four times now ...very disappointed
0
Replies (0)LL
AB
Abdurragiem B
1 reviews | Active since Jan 2020
25 Feb 2026, 05:03
No application approved
Mpowa sent me an email for a second loan. I accepted the offer. They usually approve the application quick.. They are now taking 20 MILLION YEARS to approve it!!! I sent them an email to CANCEL THE APPLICATION!!!!
Helpful (0)
|Replies (0)AB
Abdurragiem B
1 reviews | Active since Jan 2020
25 Feb 2026, 05:03
No application approved
Mpowa sent me an email for a second loan. I accepted the offer. They usually approve the application quick.. They are now taking 20 MILLION YEARS to approve it!!! I sent them an email to CANCEL THE APPLICATION!!!!
0
Replies (0)RS
Ruan S
1 reviews | Active since Jan 2020
20 Feb 2026, 08:03
Worst company
The worst company I have ever dealt with in my life. Their call center agents don’t know what is going on. Their Managers are in compantente , and keep on telling you lies with no feedback, even ended up at the COO of the company full of promises. I settled my loan with them on the 02/01/2026, and they cant update my credit profiles and to get hold of any manager in the company is near impossible.
Helpful (0)
|Replies (0)RS
Ruan S
1 reviews | Active since Jan 2020
20 Feb 2026, 08:03
Worst company
The worst company I have ever dealt with in my life. Their call center agents don’t know what is going on. Their Managers are in compantente , and keep on telling you lies with no feedback, even ended up at the COO of the company full of promises. I settled my loan with them on the 02/01/2026, and they cant update my credit profiles and to get hold of any manager in the company is near impossible.
0
Replies (0)