CSOS is a JOKE!!

How do I write a review without giving them any stars? ( They don't deserve even half a star!!!)

This review is actually about 2 entities, one being CSOS or the Community Schemes Ombudsman Service an the other Mawer & Delport - letting agent, managing agent, estate agent and Debt collector - ALL in one! However I will go into that into a separate compliant.

To my thinking the Ombudsman was supposed to look after the man in the street and protect us from big companies with lawyers and so forth! standing up for the little oke as it needs.

As it happens it doesn't work!

I am caught in a situation where due to circumstances I couldn't pay a few months levies. I however tried to catch up possible. When the management agent requested that we put in place a fixed arrangement, I welcomed it!!

Additional payment was agreed to for the amount of R700-00 per month. The first month I underpaid them with R28! so subsequently they charged me almost R400 for Debt collection fees.

From there the situation escalated to the point where we ended up at CSOS.

Now POEPOL that I am, I thought that CSOS will be looking after the small oke and try to mediate the issue! Now let me make it clear, I've never disputed that I am behind in my payments!!

All I wanted from the managing agent is a detailed breakdown as how the got to their figures! (how can you deduct more than 50% from the money I am paying to catch-up as debt collecting fees?)

Needless to say the meeting went totally one sided and the managing agent was never ever asked to supply the relevant information!

It got to a stage where the managing agent in no uncertain term said that if I dont accept the resolution on the table she will grind me if we go to adjudication and not allow the so called gaps she gave me. In that is the she would not charge me any debt collecting fees for the last 3 months and allow me to pay by the 7th of the month.

At no stage did the Counsolor make any atempt to even try and look at the route cause of the argument.

After a **** load of emails the next previous two days, we are still without resolution!!

I think that the money we as Community Schemes owner are paying every month is to no avail as the Ombudsman is either not qualified to help or are as in this case seemed to be on the managements agents payroll!!