Poor Service and no Feedback

I have logged a complaint against my HOA in Thu 28 Aug, to which the account manager responded to the HOA regarding the complaint on 2 September.

To date the account manager has not provided me with feedback at all. The HOA was given a deadline of 9 October, after which everything went silent. I was then told by one of customer service people to "Given high volume of matters they are working on first come bases. Please wait for your turn."

As an organization that is supposed to be advocating for us, you do not seem to care at all.