Bad Service

This email was also sent to Ctrack.

I am writing to formally express my dissatisfaction and frustration regarding the service I have recently received.

One of the vehicles insured under C-Track had its battery ******, yet no notification or alert was sent to inform me that the battery was disconnected or out. This is extremely concerning, as the purpose of having tracking and monitoring services is to receive immediate alerts in situations like this.

When I contacted your call centre to seek clarity, I was met with inconsistent explanations from different consultants. One consultant informed me that the contract may have ended. However, I have not received any communication whatsoever from C-Track indicating that my contract has expired or been terminated.

Furthermore, there has been an ongoing month-to-month deduction from my account. This clearly indicates that the service is still active and that I am still covered. If deductions are continuing, then I expect full service delivery, including notifications and proper monitoring.

What is even more confusing is that despite being told the contract has ended, I am still able to access and monitor the vehicle(s) on the system. This contradiction reflects a serious lack of internal communication and service consistency.

I require a clear, written explanation addressing the following:

Why no battery disconnection alert was sent.

The actual status of my contract.

Why deductions are continuing if the contract has supposedly ended.

Why consultants are providing conflicting information.

This level of service is unacceptable. I expect urgent clarification and resolution.

Kindly treat this matter as a priority.

Regards,