RM
Regina M
Active since Jan 2023
4
Reviews
0
Industries
Reviews
4 reviews2 months ago
Bad Service
This email was also sent to Ctrack. I am writing to formally express my dissatisfaction and frustration regarding the service I have recently received. One of the vehicles insured under C-Track had its battery ******, yet no notification or alert was sent to inform me that the battery was disconnected or out. This is extremely concerning, as the purpose of having tracking and monitoring services is to receive immediate alerts in situations like this. When I contacted your call centre to seek clarity, I was met with inconsistent explanations from different consultants. One consultant informed me that the contract may have ended. However, I have not received any communication whatsoever from C-Track indicating that my contract has expired or been terminated. Furthermore, there has been an ongoing month-to-month deduction from my account. This clearly indicates that the service is still active and that I am still covered. If deductions are continuing, then I expect full service delivery, including notifications and proper monitoring. What is even more confusing is that despite being told the contract has ended, I am still able to access and monitor the vehicle(s) on the system. This contradiction reflects a serious lack of internal communication and service consistency. I require a clear, written explanation addressing the following: Why no battery disconnection alert was sent. The actual status of my contract. Why deductions are continuing if the contract has supposedly ended. Why consultants are providing conflicting information. This level of service is unacceptable. I expect urgent clarification and resolution. Kindly treat this matter as a priority. Regards,
53 replies
29 months ago
Overpaid Credit Card
Good day , I am very much dissatisfied and dissapointed with the service i am currently getting from Nedbank. I previously had a credit card with them and to my surprise the balance did not make sense (it would increase the debit amount) when i would continuously make payments towards it. I called the Smith and Jones collection Secretary by the name of Melanie Roets, that my account was handover over to and she contacted Nedbank credit administrator Kumaran Naidoo and their interaction stated that my account was overpaid and i was due for a refund. Mind you this was communicated to me by Melanie Roets yet she also has no access to knowing when the refund should reflect.Now my problem is that the Nedbank credit administrator keeps stating that the refund was submitted yet nothing is reflecting on my account. I called in Nedbank and i was taken from pillar to post with no direct answer to this matter.I overpaid a credit card and i think it is only fair that my hard earned money is paid back to me with the same urgency it was requested. I also logged a complaint regarding this matter and was told that i would be called within 24hrs by the consultant i spoke to, this was on Wednesday 22nd November 2023. The message sent to me is as follows: Dear Client Thank you for contacting Nedbank. Your complaint has been logged with reference CCM 79292178, and a Client Services Manager will be in touch with you soon. Regards Client Service Support Reference number : DF35865 Can i get clarity to this matter ASAP
72 replies
34 months ago
Bad Service
Good day, I am very much dissatisfied with the service that has been somewhat exhausting for me as the client. I ordered a base and mattress in November 2022 yet to my dissapointment the mattress was nowhere close to good quality ,I immediately reported this and a reference message was sent requesting photos of the bad quality matress (which were submitted) : Your Authorization has been sent through to HomeChoice. Please follow-up with Bulelwa, Quoting Reference No: ZE01757 Then the base and mattress was collected by the same people that delivered it at first - No form or paper was left with me as proof of collection. My complaint is that instead of being assisted with this matter ,I am being harassed by calls of sales agents saying that i owe this certain product that was returned to Home Choice. Please make sure all this is rectified because itvis emotionally exhausting to be repeating the same story to every agent that calls. Thank you Regina Nomsithelo Modise
159 replies
40 months ago
Metropolitan Exhausting Claim Process
Good day, I am very much disappointed in the service that has not been rendered to me as both a loyal client and an elderly woman that is unable to go from pillar to post. My experience with the claiming process has been somewhat exhausting as I am not getting a solution or answer as to what is going on. I started the claiming process before the deceased was buried and now days after I still haven't been told what needs to be done or what is wrong with it. Please note that this matter should be resolved as my patience is running short. All needed documents have been submitted, I have spoken with at least 3 consultants already this is indeed exhausting. This whole process was started on the 26th December 2022 until now Regards, Regina Nomsithelo Modise
132 replies
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4 Star
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2 Star
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1 Star
4 (100%)