Ctrack SA
1.5|481 reviews
Responds in 24 hours 34 min
RT
Rearabetswe T
1 reviews | Active since Member
18 Feb 2026, 10:05
Disappointing Service and Poor Client Service.
At 11:09AM I called in seeking assistance with an old Ctrack account. Spoke to an individual from the Billing or Accounts Department by the name of Joshua Hlongwane. He was extremely unhelpful and his sense of reasoning was inaccurate. During the phone call the line disconnected and Joshua made no means to call back as a courtesy which then solidified the poor client service from Ctrack.
I urge all individuals to think a few times when signing up with such a company. Extremely disappointment by the treatment.
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Replies (371)Ctrack SA's replyOfficial
18 Feb 2026, 11:19 Good day Rearabetswe, Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. It is only through these concerns being brought to our attention that we can identify, and address arears that need our urgent attention. Please be assured that we have launched an enquiry with the relevant department and appreciate your patience while the investigation is underway and shall revert to you as soon as feedback has been received. Kind Regards ,
Customer Care Team
Customer Care Team
Best regards,
Ctrack SA's reply18 Feb 2026, 11:19
Official
Good day Rearabetswe, Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. It is only through these concerns being brought to our attention that we can identify, and address arears that need our urgent attention. Please be assured that we have launched an enquiry with the relevant department and appreciate your patience while the investigation is underway and shall revert to you as soon as feedback has been received. Kind Regards ,
Customer Care Team
Customer Care Team
Best regards,
RT
Rearabetswe T's updateReviewer Update
18 Feb 2026, 15:01I was given assurance that I would be called by the end of business today and I was not contacted.
This has been an on-going issue since 2024. Ctrack has no care for tarnishing a client's name.
Truly a disappointing experience with this business. No aftercare service, no care.
This has been an on-going issue since 2024. Ctrack has no care for tarnishing a client's name.
Truly a disappointing experience with this business. No aftercare service, no care.
RT
Rearabetswe T's update18 Feb 2026, 15:01
Reviewer Update
I was given assurance that I would be called by the end of business today and I was not contacted.
This has been an on-going issue since 2024. Ctrack has no care for tarnishing a client's name.
Truly a disappointing experience with this business. No aftercare service, no care.
This has been an on-going issue since 2024. Ctrack has no care for tarnishing a client's name.
Truly a disappointing experience with this business. No aftercare service, no care.
Ctrack SA's replyOfficial
19 Feb 2026, 07:14 Good day, Rearabetswe As discussed during our telephone conversation, kindly note that your matter has been escalated to our senior management team for further attention. Thank you for affording us the opportunity to address your concerns. We appreciate your patience and understanding. Kind regards, Customer Care Team
Best regards,
Ctrack SA's reply19 Feb 2026, 07:14
Official
Good day, Rearabetswe As discussed during our telephone conversation, kindly note that your matter has been escalated to our senior management team for further attention. Thank you for affording us the opportunity to address your concerns. We appreciate your patience and understanding. Kind regards, Customer Care Team
Best regards,
RT
Rearabetswe T's updateReviewer Update
19 Feb 2026, 15:12I was given assurance that I would be called by the end of business today by someone in a Senior position and I did not receive the call.
C-Track is so quick to demand money but fail to honour any commitments made.
C-Track is so quick to demand money but fail to honour any commitments made.
RT
Rearabetswe T's update19 Feb 2026, 15:12
Reviewer Update
I was given assurance that I would be called by the end of business today by someone in a Senior position and I did not receive the call.
C-Track is so quick to demand money but fail to honour any commitments made.
C-Track is so quick to demand money but fail to honour any commitments made.
Ctrack SA's replyOfficial
20 Feb 2026, 06:03Good day Rearabetswe
Please note that senior management will be in contact with you, as discussed previously.
Kindly be advised that your request is still under investigation, and we are working to ensure we can assist you accordingly.
Kind regards
Customer Care Team
Please note that senior management will be in contact with you, as discussed previously.
Kindly be advised that your request is still under investigation, and we are working to ensure we can assist you accordingly.
Kind regards
Customer Care Team
Best regards,
Ctrack SA's reply20 Feb 2026, 06:03
Official
Good day Rearabetswe
Please note that senior management will be in contact with you, as discussed previously.
Kindly be advised that your request is still under investigation, and we are working to ensure we can assist you accordingly.
Kind regards
Customer Care Team
Please note that senior management will be in contact with you, as discussed previously.
Kindly be advised that your request is still under investigation, and we are working to ensure we can assist you accordingly.
Kind regards
Customer Care Team
Best regards,
RT
Rearabetswe T's updateReviewer Update
24 Feb 2026, 06:51Since I had reported my issue on the 18th of February. I was advised that someone in a senior position would call me and I have not received a call back since.
As mentioned, I am extremely disheartened and disappointed by the service I have received.
As mentioned, I am extremely disheartened and disappointed by the service I have received.
RT
Rearabetswe T's update24 Feb 2026, 06:51
Reviewer Update
Since I had reported my issue on the 18th of February. I was advised that someone in a senior position would call me and I have not received a call back since.
As mentioned, I am extremely disheartened and disappointed by the service I have received.
As mentioned, I am extremely disheartened and disappointed by the service I have received.
Ctrack SA's replyOfficial
24 Feb 2026, 11:15 Good day, Reabetswe Responding to mail received below. Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly please be advised that your complaint is escalate to our Legal department for further assistance. We do apologies for the delay, Kind Regards Customer care Team
Best regards,
Ctrack SA's reply24 Feb 2026, 11:15
Official
Good day, Reabetswe Responding to mail received below. Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly please be advised that your complaint is escalate to our Legal department for further assistance. We do apologies for the delay, Kind Regards Customer care Team
Best regards,