Formal Complaint-Misleading settlement Information and Credit Records Issued

I am writing to lodge a formal complaint regarding my account and the misleading information I received from your representative.

I was contacted regarding an outstanding balance that was negatively affecting my credit profile. During a telephone conversation with your consultant, Penelope, I was provided with a settlement quotation of R2230.90. I was clearly advised that if I paid this settlement amount, my account would be considered fully settled and the matter would be resolved.

Based on this information, I proceeded with the payment in good faith. However, I have since discovered that my account has not been marked as settled as I was advised, and the issue affecting my credit record remains unresolved.

This situation is extremely concerning because I re**** on the information provided by your representative when making the payment. I believe it is unfair and misleading for a customer to be told that a settlement will close the account, only to later find out that this is not the case.

I request the following: 1. Written confirmation that my payment of R2230.90 is treated as a full and final settlement. 2. Immediate correction of my credit record with the credit bureaus. 3. A written explanation of why I was given incorrect information.

Please treat this as an urgent matter. If I do not receive a response within a reasonable timeframe, I will consider escalating the complaint to the relevant consumer protection authorities.