B
Bernadine
Active since Oct 2022
5
Reviews
0
Industries
Reviews
5 reviews1 month ago
Formal Complaint and Urgent Request for Settlement Paid-Up Letter
I am writing to formally lodge a complaint regarding the unacceptable delay and lack of communication concerning my settlement paid-up letter. On 05 March 2026, I sent proof of payment for the settlement of my account. On 10 March 2026, I sent a follow-up email to Letta Morgan requesting confirmation and the settlement paid-up letter. As of today, 16 March 2026, I have still not received any response, acknowledgement, or documentation from your office. This lack of service is extremely concerning, especially as I have been informed that my account was handed over to your legal department without any prior notification. As a result, my credit score has been negatively affected despite the fact that payment has already been made. I therefore request the following to be addressed urgently: 1. Written confirmation that my payment has been received and correctly allocated to my account. 2. Immediate issuance of my settlement paid-up letter. 3. Confirmation that my account status will be updated with all relevant credit bureaus to reflect that the account has been settled. 4. Confirmation that any legal action or collections related to this account will be withdrawn. If I do not receive a response within 48 hours, I will escalate this matter by lodging formal complaints with the National Credit Regulator and the relevant consumer protection authorities, as well as initiating a dispute with the credit bureaus regarding the incorrect listing. I trust that this matter will be resolved urgentl
0 replies
1 month ago
Formal Complaint-Misleading settlement Information and Credit Records Issued
I am writing to lodge a formal complaint regarding my account and the misleading information I received from your representative. I was contacted regarding an outstanding balance that was negatively affecting my credit profile. During a telephone conversation with your consultant, Penelope, I was provided with a settlement quotation of R2230.90. I was clearly advised that if I paid this settlement amount, my account would be considered fully settled and the matter would be resolved. Based on this information, I proceeded with the payment in good faith. However, I have since discovered that my account has not been marked as settled as I was advised, and the issue affecting my credit record remains unresolved. This situation is extremely concerning because I re**** on the information provided by your representative when making the payment. I believe it is unfair and misleading for a customer to be told that a settlement will close the account, only to later find out that this is not the case. I request the following: 1. Written confirmation that my payment of R2230.90 is treated as a full and final settlement. 2. Immediate correction of my credit record with the credit bureaus. 3. A written explanation of why I was given incorrect information. Please treat this as an urgent matter. If I do not receive a response within a reasonable timeframe, I will consider escalating the complaint to the relevant consumer protection authorities.
53 replies
3 months ago
Formal complaint regarding incorrect cancellation quote and threatening sms
I am very disappointed with the service received from CTrack
336 replies
4 months ago
Delivery Service
Don’t purchase online from Makro their services to deliver is the poor
53 replies
43 months ago
Excellent service we...
Excellent service well done to Timothy Williams and Shanelle Du Toit
133 replies
Review Distribution
5 Star
1 (20%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
4 (80%)