Ctrack SA
1.5|481 reviews
Responds in 24 hours 34 min
EJ
Erica J
1 reviews | Active since Member
12 Feb 2026, 20:33
Unresolved
Two of 8 vehicles are still not showing signal on the app. This team has not been able to resolve the issue, and we are currently unable to track these vehicles as intended.
Helpful (0)
Replies (168)0
Replies (168)Ctrack SA's replyOfficial
13 Feb 2026, 10:27 Good day Erica, Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. It is only through these concerns being brought to our attention that we can identify, and address arears that need our urgent attention. Please be assured that we have launched an enquiry with the relevant department and appreciate your patience while the investigation is underway and shall revert to you as soon as feedback has been received. Kind Regards ,
Customer Care Team
Customer Care Team
Best regards,
Ctrack SA's reply13 Feb 2026, 10:27
Official
Good day Erica, Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. It is only through these concerns being brought to our attention that we can identify, and address arears that need our urgent attention. Please be assured that we have launched an enquiry with the relevant department and appreciate your patience while the investigation is underway and shall revert to you as soon as feedback has been received. Kind Regards ,
Customer Care Team
Customer Care Team
Best regards,
EJ
Erica J's updateReviewer Update
13 Feb 2026, 20:11Now we are very happy to let you know about the service received today. Your team sorted everything out efficiently and professionally.
We were especially impressed when a ****** vehicle was tracked and followed up so effectively. You kept us informed throughout the process via WhatsApp, which gave us great peace of mind.
Thank you for the excellent support and quick action.
We were especially impressed when a ****** vehicle was tracked and followed up so effectively. You kept us informed throughout the process via WhatsApp, which gave us great peace of mind.
Thank you for the excellent support and quick action.
EJ
Erica J's update13 Feb 2026, 20:11
Reviewer Update
Now we are very happy to let you know about the service received today. Your team sorted everything out efficiently and professionally.
We were especially impressed when a ****** vehicle was tracked and followed up so effectively. You kept us informed throughout the process via WhatsApp, which gave us great peace of mind.
Thank you for the excellent support and quick action.
We were especially impressed when a ****** vehicle was tracked and followed up so effectively. You kept us informed throughout the process via WhatsApp, which gave us great peace of mind.
Thank you for the excellent support and quick action.
Ctrack SA's replyOfficial
16 Feb 2026, 09:17 Good day Erica,
Thank you for the positive feedback. We are glad we could provide efficient and professional service which is what we strive for every time. Additionally, our service control team has confirmed the repair booking appointment scheduled for Thursday 19th February. Kind Regards, Customer Care Team
Thank you for the positive feedback. We are glad we could provide efficient and professional service which is what we strive for every time. Additionally, our service control team has confirmed the repair booking appointment scheduled for Thursday 19th February. Kind Regards, Customer Care Team
Best regards,
Ctrack SA's reply16 Feb 2026, 09:17
Official
Good day Erica,
Thank you for the positive feedback. We are glad we could provide efficient and professional service which is what we strive for every time. Additionally, our service control team has confirmed the repair booking appointment scheduled for Thursday 19th February. Kind Regards, Customer Care Team
Thank you for the positive feedback. We are glad we could provide efficient and professional service which is what we strive for every time. Additionally, our service control team has confirmed the repair booking appointment scheduled for Thursday 19th February. Kind Regards, Customer Care Team
Best regards,