EJ
Erica J
Active since Feb 2018
7
Reviews
0
Industries
Reviews
7 reviews2 months ago
Unresolved
Two of 8 vehicles are still not showing signal on the app. This team has not been able to resolve the issue, and we are currently unable to track these vehicles as intended.
168 replies
17 months ago
UberEats needs to provide training to their drivers
Be careful of UberEats delivery service. A recent issue regarding the delivery of my food order: This is the second time within a month that my order has been reported as delivered, but I have not received it. Despite the driver providing a close-up photograph as proof of delivery, the location was unclear, and my colleagues and I were unable to locate the parcel. My building’s security team and I thoroughly checked the designated area, yet we were unable to find any sign of the delivery. I am disappointed that despite the clear instructions provided through the app to meet me at the door, these were disregarded, resulting in the loss of my order. While I understand that delivery drivers often work under time pressure, I expect a standard of service where clear instructions are followed, and the parcel is handled with care. To compare, some local restaurants employ their own delivery teams who are courteous, take hygiene seriously, and reliably deliver directly to customers’ doors. This level of service is much appreciated, and I believe it sets a standard that UberEats should aim to achieve. Given that I did not receive my order despite payment, I kindly request a full refund for this incident. I would also appreciate it if this matter could be escalated to a manager, as it is clear that my delivery was mishandled, and my subsequent complaint should be treated with the same level of care provided to other issues. I cannot accept this kind of service. My dogs food is not even put on a pavement. They think this is fine. Support local businesses
71 replies
18 months ago
Finally, a Seamless and Trustworthy Office Printer Experience
Our experience with the Century City Branch, specifically with Renschè September, was nothing short of exceptional. After doing extensive research to find the right office printer, we were cautious due to the challenges in finding trustworthy sales support in this industry. Renschè truly broke the mold with her honesty, professionalism, and deep knowledge, guiding us to a solution perfectly tailored to our needs. The service was seamless, and every promise was fulfilled from start to finish, making us feel confident in our choice. Additionally, the technical installations manager, Shaun, demonstrated outstanding professionalism, handling all setup and technical details efficiently and with great care. This team made what could have been a challenging process easy and worry-free. Highly recommended for anyone seeking reliable service and genuine expertise with any kind of printer! NOV 2024
0 replies
24 months ago
Inflammi diets on Insta or Fbook is it a ****?
This inflammatory diet is advertised on Instagram. You pay for the diet and pay for them to expedite the plan by the nutritionists and you never hear from them again. Is this a ****! No contact, no mail is answered. They even blocked my number!
0 replies
79 months ago
UPS gives bad (or rather no)service
I made numerous attempts to get UPS to communicate why they do not deliver as they advertise everywhere. They don't even answer mails. I had one person mailing me and when you phone Phephisile she says the others will be in contact which never happens. She is the only one that works and tries to help after her phone rang for 10 minutes. Understaffed maybe? Or the lack of management as in every other institution in South Africa. I have paid my custom duty on 26th September. With no luck. No contact from the people from Ups dealing with my parcel. That is why I don't use them, smaller freighting companies with personal assistance is the way to go. I will forward this complaint to my suppliers in Germany and Netherlands to never use UPS to send our goods to South Africa. I will then send a copy of this message to David Abney in the USA to recommend the person in South Africa who can help with this matter. It is the 14th October today and still no luck as to where or why the parcel is being held back, its only wedding dresses, how difficult can that be? This parcel was sent one month ago on 13 September. I mailed to ask if they charged the correct custom rating which is 28% amd not 45% as the goods was manufactured in Europe, once again no response in that and no answer. I phone my courier agent on his mobile with an asnwer with in 5 min. Do you know how long the phone rang on UPS customer line? 45 min! I kid you not and you know what? No answer I hung up. Ridiculous service for a international freigting company!
0 replies
82 months ago
VIAGOGO IS A NO!
I recently purchased tickets for the Disney on Ice show at Grand West. I paid tripple the price!!!!!!!!!!!!. I was in a hurry! They shift everything to courier company and dont know any reason for tickets not delivered on time. Be careful!! no show in South Africa wants to honor their tickets! They have been blocked by Computi ket but jumps up infront of computicket on GOOGLE, they pay for that!
0 replies
99 months ago
DELL LAPTOPS BAD BUY!!!!
I have a red Dell laptop which I purchased from Dion wired two years ago, the warranty fell away and it started giving me problems. Unfortunately I had no time to have it sent in for repair as I use my laptop to run my businesses. I purchased a silver dell laptop that was on display in the Tygervalley store, paid for it and took it home. The first day that I had it the screen and pop up boxes would flicker and the keyboard appeared lob sided. I paid the full price for the laptop and expected a working laptop, I was told it can be repaired. I travelled to your store to drop the laptop off for repair and it was expected to be fixed by Monday, only to be told by a staff member the repair man did not bring the correct tools to open the keyboard, I took the laptop back as when spending R15 000 your purchase should be in 100% working order. The laptop was exchanged and I was given a white Dell that was brand new and in the box. As mentioned I run my businesses from my laptop and I purchased a brand new laptop from Dion Wired for this exact reason that I do not have the time to wait for repairs. Upon setting up the new white dell laptop the screen went blank a few times and white pixels would flash up on the screen. I have multiple recordings of this. It was sent in for repairs, I was given the run around for FIVE weeks. I would call, and leave messages and the staff would go home without getting back to me. Eventually I was told the laptop is ready and fixed and I could come and collect it. The brand new white dell laptop, which was exchange already once as the first "new laptop" had a faulty keyboard is still blanking out and having white pixels flash on a black blanked out screen. Each time I have travelled to your store it has cost me money, each time the laptop blanks out and I cannot work on it, it costs me money as I have to wait for when it decides it will actually switch on. The service and the fact that my new laptop is still giving me problems is ridiculous. I have spent R15 000 for a laptop that had to be sent in for repairs not even a week after I purchased it and to make matters worse it is still doing the exact same thing I sent it in for. I am unsure if your store received a really bad batch of Dell stock however I cannot accept a faulty laptop that was already exchanged and sent in for repairs and is still not working.
105 replies
Review Distribution
5 Star
1 (14.285714285714286%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
6 (85.71428571428571%)