Based on recent customer reviews, United Business Solutions delivers a strongly polarised customer experience. The majority of customers praise individual sales consultants by name for exceptional professionalism and responsiveness, particularly in the VOIP and copier sales divisions. However, a recurring pattern of complaints highlights serious failures in post-sale service delivery, equipment reliability, and dispute resolution, particularly around printer and copier lease agreements from the Durban branch.
Top Strengths:
- •Staff Professionalism & Expertise: Customers consistently praise named consultants like Rensche September, Law Mutava, Mushfiek Erasmus, and Robyn Andrews for exceptional professionalism, patience, product knowledge, and dedication throughout sales and onboarding processes.
TrustIndex
5.4
Score
Ranking
#17
in Business & Legal Services
NPS Score
52
Recommended: Very Likely
May '25 - Apr '26
Recent reviews (58)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePopular mentions
1 reviews | Active since Jan 2020
VoIP System Never Worked, Terrible Support
Unfortunately, this has been one of the worst service experiences I have had with a company. It took over one month just to set up the VoIP line, and even after all that time the system still does not work properly. The voicemail and recordings are completely unusable — the recorded messages sound like a distorted robot voice and are impossible to understand. To make matters worse, you cannot configure the PABX yourself. The setup and configuration must be uploaded by their support team, which means you are completely dependent on them even for basic changes. Unfortunately, support has been extremely slow and largely unresponsive, leaving us with a system that simply does not function. After weeks of trying to get this resolved, we have decided to move our phone service to another VoIP provider. The entire experience has cost us valuable time, effort, and negatively impacted our business. Another thing customers should be very careful about: although the service is presented as month-to-month, there is a hidden 3-month cancellation clause in the contract. This means even if the system doesn’t work, you may still be forced to pay for additional months just to cancel. Overall, a very frustrating experience. I would strongly recommend choosing another provider. This has been one of the worst companies I have dealt with.
1 reviews | Active since Jan 2020
VoIP System Never Worked, Terrible Support
Unfortunately, this has been one of the worst service experiences I have had with a company. It took over one month just to set up the VoIP line, and even after all that time the system still does not work properly. The voicemail and recordings are completely unusable — the recorded messages sound like a distorted robot voice and are impossible to understand. To make matters worse, you cannot configure the PABX yourself. The setup and configuration must be uploaded by their support team, which means you are completely dependent on them even for basic changes. Unfortunately, support has been extremely slow and largely unresponsive, leaving us with a system that simply does not function. After weeks of trying to get this resolved, we have decided to move our phone service to another VoIP provider. The entire experience has cost us valuable time, effort, and negatively impacted our business. Another thing customers should be very careful about: although the service is presented as month-to-month, there is a hidden 3-month cancellation clause in the contract. This means even if the system doesn’t work, you may still be forced to pay for additional months just to cancel. Overall, a very frustrating experience. I would strongly recommend choosing another provider. This has been one of the worst companies I have dealt with.
1 reviews | Active since Jan 2020
I was not treated we...
I was not treated well by the sale in terms of wrong pricing on the website
1 reviews | Active since Jan 2020
I was not treated we...
I was not treated well by the sale in terms of wrong pricing on the website
1 reviews | Active since Jan 2020
BAD SERVICE
Service is bad bad, unfortunately, my experience was disappointing. The day I asked for quote it stated 'Kindly note that stock is available' and emails that confirm delivery will be done tomorrow, after the 2 days got a phone call stock was incorrect delivery will be out Monday.... excuses!!! We made immediate payment, and still a week later no delivery arrived as promised. I expected better services for the price I paid, and I’m sure I will never order again from this company!!!!!!!
1 reviews | Active since Jan 2020
BAD SERVICE
Service is bad bad, unfortunately, my experience was disappointing. The day I asked for quote it stated 'Kindly note that stock is available' and emails that confirm delivery will be done tomorrow, after the 2 days got a phone call stock was incorrect delivery will be out Monday.... excuses!!! We made immediate payment, and still a week later no delivery arrived as promised. I expected better services for the price I paid, and I’m sure I will never order again from this company!!!!!!!
1 reviews | Active since Jan 2020
Poor ongoing Customer Service
My company has had ongoing issues with our Konica Minolta Bizhub since March 2025 — constant same error code, failed scanning and copying, and deleted print jobs. Despite repeated calls and emails, nothing gets resolved, and response times are slow. Even simple document requests go unanswered. Very poor service from United Business Solutions.
1 reviews | Active since Jan 2020
Poor ongoing Customer Service
My company has had ongoing issues with our Konica Minolta Bizhub since March 2025 — constant same error code, failed scanning and copying, and deleted print jobs. Despite repeated calls and emails, nothing gets resolved, and response times are slow. Even simple document requests go unanswered. Very poor service from United Business Solutions.
1 reviews | Active since Jan 2020
AWARD for Excellence in Client Services
I am very please with this company. Its exactly what we stand for, client first mindset. Therefore i can confirm that Royn Andrews has been excellence from first time contact up until now with professional follow ups and checking in if we happy with the services provided. This surely places someone like her on the top list for an absolute special ultimate client experience satisfaction.
1 reviews | Active since Jan 2020
AWARD for Excellence in Client Services
I am very please with this company. Its exactly what we stand for, client first mindset. Therefore i can confirm that Royn Andrews has been excellence from first time contact up until now with professional follow ups and checking in if we happy with the services provided. This surely places someone like her on the top list for an absolute special ultimate client experience satisfaction.
1 reviews | Active since Jan 2020
ROBYN ANDREWS
Robyn Andrews is an outstanding representative. It was my first application for VOIP and I never experienced such transparency to what I'm applying for. Robyn's professionalism in clarity is on another level. A follow up call never went so well in a very long time. Would 100% recommend United and gladly speak to Robyn.
1 reviews | Active since Jan 2020
ROBYN ANDREWS
Robyn Andrews is an outstanding representative. It was my first application for VOIP and I never experienced such transparency to what I'm applying for. Robyn's professionalism in clarity is on another level. A follow up call never went so well in a very long time. Would 100% recommend United and gladly speak to Robyn.
1 reviews | Active since Jan 2020
5/5 star service!
I received outstanding service from United business solutions. From my first contact with Rensch’e in sales and also getting advice from the technical team without feeling pressure to purchase. My experience with United business solutions has been an absolute pleasure and I look forward to growing with the company as our needs change.
1 reviews | Active since Jan 2020
5/5 star service!
I received outstanding service from United business solutions. From my first contact with Rensch’e in sales and also getting advice from the technical team without feeling pressure to purchase. My experience with United business solutions has been an absolute pleasure and I look forward to growing with the company as our needs change.