CT
CTU Training Solutions Pty Ltd
Verified Business
CT
CTU Training Solutions Pty Ltd
Verified Business
22 Reviews (last 12 months)
Responds in 29 hours 43 min
AI Review Summary
Based on recent customer reviews, CTU Training Solutions Pty Ltd faces serious criticism around the non-delivery of SETA and SAQA certificates, with multiple students reporting waits of two to four years after course completion. Communication from the institution is described as vague, unresponsive, and lacking follow-through. Financial transparency and management practices have also drawn complaints. However, several reviewers praised individual staff members and lecturers, particularly at the Menlyn, Boksburg, and Pretoria campuses, for their passion, patience, and willingness to go above and beyond to support students.
Performance(last 12 months):
0Trustindex Rating
#13Ranked In Education & Training
29h 43mReply Time
-78 NPSUnlikely
Replied to 87% of negative reviews
Reply time on negative reviews: 10 hours 15 min
TrustIndex
0
Ranking
#13
in Education & Training
Avg Reply
29h 43m
NPS Score
-78
Recommended: Unlikely
Replied to 87% of negative reviews
Reply time on negative reviews: 10 hours 15 min
Review Distribution
2.3|22 Reviews
May '25 - Apr '26
5(30%)
4(5%)
3(0%)
2(5%)
1(60%)
5(30%)
4(5%)
3(0%)
2(5%)
1(60%)
Frequently Asked Questions About CTU Training Solutions Pty Ltd
Based on recent customer reviews, CTU Training Solutions Pty Ltd faces serious criticism around the non-delivery of SETA and SAQA certificates, with multiple students reporting waits of two to four years after course completion. Communication from the institution is described as vague, unresponsive, and lacking follow-through. Financial transparency and management practices have also drawn complaints. However, several reviewers praised individual staff members and lecturers, particularly at the Menlyn, Boksburg, and Pretoria campuses, for their passion, patience, and willingness to go above and beyond to support students.
CTU Training Solutions Pty Ltd has a TrustIndex of 0 out of 10 on Hellopeter, based on 22 reviews in the last 12 months. They reply to 87% of negative reviews, typically within 10 hours 15 min. Hellopeter has tracked CTU Training Solutions Pty Ltd across 290 total reviews. How is the TrustIndex calculated? →
Recent reviews (22)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceMS
Marchell S
1 reviews | Active since Jan 2020
13 Feb 2026, 10:56
Completed Course Over 2 Years Ago, Still No Certificate
I completed a Cybersecurity course with CTU Training Solutions over two years ago, expecting to receive my SETA certificate as promised. Instead, I was only given a certificate of completion. Since then, I have repeatedly contacted them, and every time I am given the same vague response, with no follow-up or resolution. There is absolutely no proper communication, and they fail to deliver what they promise. I strongly advise avoiding CTU Training Solutions, as my experience has been frustrating, unprofessional, and a waste of time.
Helpful (0)
|Replies (0)MS
Marchell S
1 reviews | Active since Jan 2020
13 Feb 2026, 10:56
Completed Course Over 2 Years Ago, Still No Certificate
I completed a Cybersecurity course with CTU Training Solutions over two years ago, expecting to receive my SETA certificate as promised. Instead, I was only given a certificate of completion. Since then, I have repeatedly contacted them, and every time I am given the same vague response, with no follow-up or resolution. There is absolutely no proper communication, and they fail to deliver what they promise. I strongly advise avoiding CTU Training Solutions, as my experience has been frustrating, unprofessional, and a waste of time.
0
Replies (0)LR
Lee-Ann Radicoski
1 reviews | Active since Jan 2020
19 Jan 2026, 07:26
Extremely disappointed
Please stay clear you will waste your money, time and effort because you will not get certified and receive any certificates
Helpful (0)
|Replies (0)LR
Lee-Ann Radicoski
1 reviews | Active since Jan 2020
19 Jan 2026, 07:26
Extremely disappointed
Please stay clear you will waste your money, time and effort because you will not get certified and receive any certificates
0
Replies (0)KR
Kayla R
1 reviews | Active since Jan 2020
19 Jan 2026, 07:23
Still waiting for ceta certificates, Graduated in 2022
I have been waiting for 3 years (going on the 4th) for my ceta certificates. every time i ask for an update i get a new excuse. i was told beginning last year that the certificates are in the "printing process" only to be told last year November that they sent a request for the certificates to be verified again, and every time i ask for updates they conveniently sent a email to ceta on the same day. If i could i would even give a star rating.
Helpful (0)
|Replies (0)KR
Kayla R
1 reviews | Active since Jan 2020
19 Jan 2026, 07:23
Still waiting for ceta certificates, Graduated in 2022
I have been waiting for 3 years (going on the 4th) for my ceta certificates. every time i ask for an update i get a new excuse. i was told beginning last year that the certificates are in the "printing process" only to be told last year November that they sent a request for the certificates to be verified again, and every time i ask for updates they conveniently sent a email to ceta on the same day. If i could i would even give a star rating.
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Replies (0)mB
monica B
1 reviews | Active since Jan 2020
17 Jan 2026, 12:13
Academic help
Dear CTU Training Solutions, I would like to extend a special thank you to Mr. Joseph, Jeanine, and Lize van der Merwe from the Menlyn branch. I also want to express my appreciation to all the lecturers at Menlyn, as they are always willing to help me with anything, regardless of whether they are my lecturers or not. The staff at CTU Training Solutions Menlyn is truly amazing, and I would have probably dropped out as a part-time student if it weren't for the people mentioned above. They are individuals who genuinely love what they do and are a perfect fit for the organization. Thank you again for your support and guidance. Sincerely, Belinda Mokoena
Helpful (0)
|Replies (0)mB
monica B
1 reviews | Active since Jan 2020
17 Jan 2026, 12:13
Academic help
Dear CTU Training Solutions, I would like to extend a special thank you to Mr. Joseph, Jeanine, and Lize van der Merwe from the Menlyn branch. I also want to express my appreciation to all the lecturers at Menlyn, as they are always willing to help me with anything, regardless of whether they are my lecturers or not. The staff at CTU Training Solutions Menlyn is truly amazing, and I would have probably dropped out as a part-time student if it weren't for the people mentioned above. They are individuals who genuinely love what they do and are a perfect fit for the organization. Thank you again for your support and guidance. Sincerely, Belinda Mokoena
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Replies (0)FM
Florence M
1 reviews | Active since Jan 2020
12 Jan 2026, 22:56
Amazing Customer service
Just want to take the time to Appreciate Chanda Mumba from Ctu She is a very helpful and informative young lady. She will definetly take the company very far because of the passion she has to help people. She needs to be recognised my query was solved within hours I would definetly recommend ctu because of people like her she is a good representative for the company.
Helpful (0)
|Replies (0)FM
Florence M
1 reviews | Active since Jan 2020
12 Jan 2026, 22:56
Amazing Customer service
Just want to take the time to Appreciate Chanda Mumba from Ctu She is a very helpful and informative young lady. She will definetly take the company very far because of the passion she has to help people. She needs to be recognised my query was solved within hours I would definetly recommend ctu because of people like her she is a good representative for the company.
0
Replies (0)IK
Ikaneng K
1 reviews | Active since Jan 2020
12 Dec 2025, 11:13
Lack of financial transparency and Three Years at CTU A Consistently Disappointing Experience
My experience with CTU has been disappointing, especially regarding transparency and financial management. This year I discovered that a discount from one of CTU’s promotions, which should have been allocated to me as a full fee paying student, was never app**** to my account. I only found this two years later after going through the paper trail myself. The explanation I received was that the invoice was manually constructed and did not show all the details. For an institution handling large tuition payments this is unacceptable. I have been dealing with this issue for two weeks and instead of resolving it, the school has told me that certain departments are closed due to the festive season and the matter will only be handled next year. This delay is a direct result of poor transparency and weak internal communication. Beyond the financial issues, student life has also been affected by ongoing problems that have never been properly addressed. Parking is limited and there is not enough space for all attending students. Some students are told to park outside the campus due to the shortage, which is unsafe and inconvenient. There are also recurring internet problems. While it does not happen every day, the connection issues often occur on the most important days. When students are writing tests the WiFi drops, the student portal becomes overloaded, and the system cannot handle the number of students trying to write or upload documents. This leads to delays and unnecessary stress. The environment on campus does not reflect a true tertiary experience. Management often treats students like high school learners even though everyone is an adult. Many of the things promised to students are not delivered or are handled poorly. Considering the high fees students pay each year, the quality of service, communication, and management is far below the expected standard. Based on my three years at CTU, I would not recommend this institution to anyone.
Helpful (0)
|Replies (0)IK
Ikaneng K
1 reviews | Active since Jan 2020
12 Dec 2025, 11:13
Lack of financial transparency and Three Years at CTU A Consistently Disappointing Experience
My experience with CTU has been disappointing, especially regarding transparency and financial management. This year I discovered that a discount from one of CTU’s promotions, which should have been allocated to me as a full fee paying student, was never app**** to my account. I only found this two years later after going through the paper trail myself. The explanation I received was that the invoice was manually constructed and did not show all the details. For an institution handling large tuition payments this is unacceptable. I have been dealing with this issue for two weeks and instead of resolving it, the school has told me that certain departments are closed due to the festive season and the matter will only be handled next year. This delay is a direct result of poor transparency and weak internal communication. Beyond the financial issues, student life has also been affected by ongoing problems that have never been properly addressed. Parking is limited and there is not enough space for all attending students. Some students are told to park outside the campus due to the shortage, which is unsafe and inconvenient. There are also recurring internet problems. While it does not happen every day, the connection issues often occur on the most important days. When students are writing tests the WiFi drops, the student portal becomes overloaded, and the system cannot handle the number of students trying to write or upload documents. This leads to delays and unnecessary stress. The environment on campus does not reflect a true tertiary experience. Management often treats students like high school learners even though everyone is an adult. Many of the things promised to students are not delivered or are handled poorly. Considering the high fees students pay each year, the quality of service, communication, and management is far below the expected standard. Based on my three years at CTU, I would not recommend this institution to anyone.
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Replies (0)JE
Jermayne E
1 reviews | Active since Jan 2020
30 Oct 2025, 10:18
Brilliant Customer Service
Good day, I'd like to give some deserved credit to Tshamaano Manyatse at the CTU Training Solutions office in Pretoria. The effort she's put in to assist me is truly remarkable. She really did save the day and deserves the utmost recognition. Keep up the awesome work you do Tshamaano, it's because of staff like yourself people will always come back and support your business. Well done! And keep it up. Regards, Jermayne Edwards +27 72 783 8228
Helpful (0)
|Replies (0)JE
Jermayne E
1 reviews | Active since Jan 2020
30 Oct 2025, 10:18
Brilliant Customer Service
Good day, I'd like to give some deserved credit to Tshamaano Manyatse at the CTU Training Solutions office in Pretoria. The effort she's put in to assist me is truly remarkable. She really did save the day and deserves the utmost recognition. Keep up the awesome work you do Tshamaano, it's because of staff like yourself people will always come back and support your business. Well done! And keep it up. Regards, Jermayne Edwards +27 72 783 8228
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Replies (0)TM
TNT M
1 reviews | Active since Jan 2020
27 Oct 2025, 21:22
STAY AWAY!
The absolute worst company you can work for. The managers don't follow labor laws. ****** is at it's peak. Micromanagement at its finest. If you are a parent, please search for alternative educational institutions for your child.
Helpful (0)
|Replies (0)TM
TNT M
1 reviews | Active since Jan 2020
27 Oct 2025, 21:22
STAY AWAY!
The absolute worst company you can work for. The managers don't follow labor laws. ****** is at it's peak. Micromanagement at its finest. If you are a parent, please search for alternative educational institutions for your child.
0
Replies (0)