Lack of financial transparency and Three Years at CTU A Consistently Disappointing Experience

My experience with CTU has been disappointing, especially regarding transparency and financial management. This year I discovered that a discount from one of CTU’s promotions, which should have been allocated to me as a full fee paying student, was never app**** to my account. I only found this two years later after going through the paper trail myself. The explanation I received was that the invoice was manually constructed and did not show all the details. For an institution handling large tuition payments this is unacceptable. I have been dealing with this issue for two weeks and instead of resolving it, the school has told me that certain departments are closed due to the festive season and the matter will only be handled next year. This delay is a direct result of poor transparency and weak internal communication.

Beyond the financial issues, student life has also been affected by ongoing problems that have never been properly addressed. Parking is limited and there is not enough space for all attending students. Some students are told to park outside the campus due to the shortage, which is unsafe and inconvenient. There are also recurring internet problems. While it does not happen every day, the connection issues often occur on the most important days. When students are writing tests the WiFi drops, the student portal becomes overloaded, and the system cannot handle the number of students trying to write or upload documents. This leads to delays and unnecessary stress.

The environment on campus does not reflect a true tertiary experience. Management often treats students like high school learners even though everyone is an adult. Many of the things promised to students are not delivered or are handled poorly.

Considering the high fees students pay each year, the quality of service, communication, and management is far below the expected standard. Based on my three years at CTU, I would not recommend this institution to anyone.