Club Motors Arc Randburg
2.7|9 reviews
TS
Tsholofelo S
1 reviews | Active since Member
04 Feb 2016, 21:37
Disgusting treatment
On the 8th January our car was towed into Club motors as advised by the the technician from BMW on call. We logged a call after the car started making an unusual noise. He personally called the tow truck. After a couple of days with no communication from Club motors I called in to check up on the progress made on the car and it is only then that I was told that the car taken to the repair center. Because it had been 3 weeks with no work done on the car we decided to move the car to where it will be attended to, but the repair center refused to release it before they get storage fee. Insurance requested the invoice so that they can pay the storage fee but repairs are dragging their feet by making excuses and this is purely because of GREED(storing longer means more money for them).We requested BMW SA to intervene and we spoke to Alfred from Head office customer care and he promised to get back to us within 24 hrs and still no call from him. REF NO: 8100869039. Owning a BMW is proving to be a NIGHTMARE. This repair is center not doing BMW BRAND any justice and if BMW SA wants to keep their customers , they shouldn't work with people like these. A month now with no car. Disgusting <div><br></div><div><em>(Supplier name changed from Club Motors Randburg to Club Motors Arc Randburg by Hellopeter.com)</em></div>
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Replies (75)Club Motors Arc Randburg's replyOfficial
25 Feb 2016, 13:48Hello Tshotsho01*,
Dear Ms Setlhare,
Thank you for your mail.
Upon investigation, it was discovered that your vehicle has in fact been collected from our premises. We value your feedback as it points out possible gaps in processes between us and the insurance company. Unfortunately, policies added to the delay and we regret the inconvenience caused to your self.
We apologise once again and would like to assure you that this is not standard practise but rather exceptional circumstances.
Kind regards,
Club Motors Randburg ARC
Customer Relations Department
011-796 3811
Dear Ms Setlhare,
Thank you for your mail.
Upon investigation, it was discovered that your vehicle has in fact been collected from our premises. We value your feedback as it points out possible gaps in processes between us and the insurance company. Unfortunately, policies added to the delay and we regret the inconvenience caused to your self.
We apologise once again and would like to assure you that this is not standard practise but rather exceptional circumstances.
Kind regards,
Club Motors Randburg ARC
Customer Relations Department
011-796 3811
Best regards,
Club Motors Arc Randburg's reply25 Feb 2016, 13:48
Official
Hello Tshotsho01*,
Dear Ms Setlhare,
Thank you for your mail.
Upon investigation, it was discovered that your vehicle has in fact been collected from our premises. We value your feedback as it points out possible gaps in processes between us and the insurance company. Unfortunately, policies added to the delay and we regret the inconvenience caused to your self.
We apologise once again and would like to assure you that this is not standard practise but rather exceptional circumstances.
Kind regards,
Club Motors Randburg ARC
Customer Relations Department
011-796 3811
Dear Ms Setlhare,
Thank you for your mail.
Upon investigation, it was discovered that your vehicle has in fact been collected from our premises. We value your feedback as it points out possible gaps in processes between us and the insurance company. Unfortunately, policies added to the delay and we regret the inconvenience caused to your self.
We apologise once again and would like to assure you that this is not standard practise but rather exceptional circumstances.
Kind regards,
Club Motors Randburg ARC
Customer Relations Department
011-796 3811
Best regards,