Unsatisfied and Illtreated customer

Complaint Against Cubbi Cars Woodmead – Defective Vehicle and Refusal to Honour Consumer Rights

I purchased an Audi Q7 from Cubbi Cars in Woodmead. Within three days of taking delivery of the vehicle, it developed serious mechanical faults, including injector failure and a significant oil leak.

Because the vehicle developed defects almost immediately after purchase, I contacted Cubbi Cars and requested that the vehicle be returned, as it was still within five days of purchase. My request was refused. Instead, the dealership insisted on attempting repairs.

The vehicle was taken back to Cubbi Cars twice for repairs, yet the same injector problems and oil leakage continued. This clearly indicates that the repairs were not properly carried out or were done by technicians who were not suitably qualified.

I have since taken the vehicle for an independent service where I was informed that the injector system requires attention from a diesel specialist, not a general repairer. Despite this professional assessment, Cubbi Cars is now refusing to repair the vehicle further, even though these are the same defects that appeared within days of the purchase.

Under the Consumer Protection Act (CPA), Section 56 – Imp**** Warranty of Quality, consumers are entitled to receive goods that are safe, durable, and free from defects. When a product fails within six months of purchase, the supplier is legally required to repair, replace, or refund the product at the consumer’s election.

Cubbi Cars’ refusal to properly repair or resolve the issue appears to be a clear violation of the CPA.

In addition, I experienced extremely unprofessional and disrespectful treatment from Ms Ntombi Mabona, who identified herself as an Administration Supervisor. Her conduct was dismissive and rude, which made an already stressful situation worse.

I am therefore requesting that Cubbi Cars:

• Honour their obligations under the Consumer Protection Act • Arrange for the vehicle to be properly repaired by a qualified diesel specialist, or • Provide an appropriate remedy, including replacement or refund

If this matter is not resolved urgently, I will have no option but to escalate the matter further with the Motor Industry Ombudsman of South Africa (MIOSA) and the National Consumer Commission.

Consumers should not be expected to purchase a luxury vehicle only to experience serious mechanical faults within days and then be denied proper assistance.