CUBIT TRADE SERVICES

WORST COMPANY EVER

Worst company every doesnt even begin to describe these people. They are jokes!! I had issues with my account being "hacked" according to them. FIRST EMAIL: I changed my email passwords, tried to change it on Outlook, it got rejected. I received an email from them "Please note that **we require you to respond** to us regarding this incident as per our Terms & Conditions of service" They blocked my computer's ip address, I couldnt use my emails or my website. So I replied, "Hi, its me sorry. I'm trying to setup the emails again. I generated new email passwords, it doesnt seem to work" SECOND EMAIL: I received another email. Again with the same message. Again I replied, "PLEASE CHECK YOU EMAILS YESTERDAY. I DID RESPOND. THE FAULT WAS ON MY SIDE, I CHANGED THE PASSWORDS AND THEN OUTLOOK DID NOT ACCEPT THE NEW PASSWORDS" **** Apparently the CAPS started the whole problem **** THIRD EMAIL: "Hi, Please note that ALL CAPS LETTERS is shouting and is considered abusive behavior. As such, Our Terms & Conditions of service does not allow you to be abusive towards staff and should you continue we could terminate your hosting accounts with no notice. Then, your issue: 1. You set your own passwords, for your own email accounts in your control panel 2. You configure your own software, or use webmail and you send your username (email address - all lower case) - and your password - yourself. 3. If you send wrong passwords - you trigger authentication errors on our servers. 4. We do not allow this behavior - You are required to send the correct passwords. Please confirm that you understand the first part as well as the second part, or please ask me if you require more information Regards Byron" **** *** I POKED THE BEAR **** FOURTH EMAIL: "Excuse me? Who do you think you are talking to? Is this the way you treat your clients, its disgusting to say the least. I replied in caps because my phone was set to caps mode. I did respond to the email received yesterday, apologising for my mistake. I changed the passwords in the contol panel, after it was changed I tried to add the emails again on outlook, which did not work, I cannot even access the control panel or my website because you blocked my ip. The service you just displayed is plain bully behaviour. The CPA does not allow for companies to bully or mistreat their clients. Do not talk to me like Im a child, your behaviour is child like, I will take this further. I will move my account to another provider seeing that you treat your clients with no respect. I will also be posting your rude communication on all social media sites. I will notify the Consumer Protection Commission of the manner in which you communicate with your clients. Unblock my IP so that I can use my emails and website" FIFTH EMAIL: "Byron, I have reviewed the emails and I do not see where you were rude or where you mistreated the client. I note that the client is and has exceeded the fair use limits of the uncapped product and that we were assisting the client with this, free of charge. I also note that the client admits that the client sent incorrect or wrong passwords to our servers, many times. I also note that the client has been rude to you and that the client has threatened the business with social media and the Consumer Protection Act. I further note that the client implied legal action as the client stated legal costs are not an issue. I also note that the client has canceled their services as it is stated clearly that they are moving to a different provider. I therefore have decided to accept the clients cancellation and with immediate effect. Kind Regards Christine" - THE DIRECTOR FYI SIXTH EMAIL: "Hi, I remind you that our Terms & Conditions of service are still here: http://cozadomain.com/terms-and-conditions.html Your email below is in contravention of our agreement. Your ongoing behavior is in breach of our agreement. I am therefore suspending your account until further notice. Regards Byron" - STILL NOT SURE WHO THIS BYRON CHARACTER IS AS HE USES NO SURNAME SEVENTH EMAIL: "Good Afternoon, As a director of Cubit Trade Services (Pty) Ltd I hereby accept your cancellation of services and as per our Terms & Conditions of Service. Your account is currently suspended. Please call Andre on ********** during normal office hours 8am to 5pm Mon-Fri - he will assist you with to move your domain. Please refrain from sending me further threatening emails, if you would like to serve me any notice, urgent applications, notices or summons, please find my address for service, in our Terms & Conditions of service. Kind Regards Christine" EIGHT EMAIL: OK SO NOW IM SHOUTING! I PAID UPFRONT FOR UNCAPPED BUSINESS HOSTING FROM 2018-06-06 TO 2019-06-05. YOU WILL ACTIVATE MY WEBSITE UNTIL I MOVE IT TO ANOTHER SERVICE PROVIDER!!! I WILL SUE THE **** OUT OF YOU IF MY WEBSITE IS NOT LIVE BY 17:00 TODAY! I WILL SUE YOU FOR LOSS OF BUSINESS FROM THE TIME YOU SUSPENDED MY WEBSITE UNTIL IT IS LIVE AGAIN. YOU AND YOUR SO CALLED BUSINESS HAVE NOT BUSINESS ETHICS. HOW THE HELL DO YOU TREAT A CLIENT LIKE THIS? I SUGGEST YOU AND YOUR DIRECTOR DO A CRASH COURSE ON HOW TO ACTUALLY TREAT CLIENTS. I ORDER YOU TO ACTIVATE MY WEBSITE AGAIN UNTIL SUCH TIME THAT I MOVE IT TO ANOTHER PROVIDER. I PAID FOR THE HOSTING. YOU HAVE NO RIGHT TO WITHHOLD A SERVICE I ALREADY PAID FOR. HOW DO YOU DEAL WITH OTHER CLIENTS THAT DISAGREE WITH YOU? DO YOU SUSPEND THEIR SERVICES ASWELL? IF SO, HOW MANY CLIENTS DOES YOUR LITTLE BUSINESS ACTUALLY HAVE LEFT? YOU HAVE 45 MINUTES LEFT. **************************** Ok, so now, Andre is ignoring any communication from me. I paid upfront for the hosting of a website and now I am left without a website and emails.