AL
Alicia L
Active since May 2016
11
Reviews
0
Industries
Reviews
11 reviews20 months ago
Not happy
Not happy as our claim was cancelled, after sending through all the required documents. Claim was cancelled by CAITLIN FIEGELAND
53 replies
30 months ago
Not happy
Horrible experience with Buzy Buy since they moved over to Vox Telecom. No internet. Internet suspended. Debit orders not going through. We've been with Buzy Buy since early 2019 and never had any issues while they were with Vumatel. Glad their business is growing, but since going big they have seem to forgotten about customer service. Not happy at all.
0 replies
30 months ago
Horrible admin department
We never had an issue when we were with Vumatel. Our ISP (Buzy Buy) changed over to VOX and since then its been a nightmare. When the ISP moved over to VOX we signed a new contract with a debit order, now every month the debit order doesn't goes through, then the internet is suspended. This is ridiculous.
262 replies
77 months ago
Cannot upgrade
Trying to upgrade a number that was due for an upgrade on 30 Oct 2019. The account keeps showing its in arrears yet all payments have been made. Emailed all proof of payments and only received a reference number, to date no feedback.
271 replies
79 months ago
Wrong & defective/damaged couch delivered - want a refund!
I ordered a couch online. Not only was the wrong couch delivered, they sent me a damaged/defective couch (there is a sticker on the couch to prove this). I phoned to say that the couch is wrong and was told to send an email with photos. Did that and was only told that they received the photos and it was escalated. I asked for a time line and was ignored, asked for a follow up, again ignored, asked for my order to be cancelled and refunded STILL NO ANSWER! When you phone they say send an email and yet the emails are not answered. I want the order cancelled, the wrong couch removed from my house and my money refunded. We are now sitting on the floor because we have no couch to sit on. I want my money back to go and buy another couch from another place. Disappointed having spent R5850 and being ignored!
210 replies
86 months ago
Froze business account for NO VALID/LAWFUL REASON
I have a business account with Nedbank. Yesterday without any warning my account was frozen. FOR NO VALID REASON! Now on month end looming around the corner my business has been brought to a stand still. I cannot send any workers to sites. My clients and workers are furious. I cannot get money in or out. Yet, Nedbank has been of NO HELP AT ALL! My account Manager is not doing anything to help. If this is how Nedbank treats its clients STAY AWAY! I will be moving my account.
161 replies
91 months ago
WORST COMPANY EVER
Worst company every doesnt even begin to describe these people. They are jokes!! I had issues with my account being "hacked" according to them. FIRST EMAIL: I changed my email passwords, tried to change it on Outlook, it got rejected. I received an email from them "Please note that **we require you to respond** to us regarding this incident as per our Terms & Conditions of service" They blocked my computer's ip address, I couldnt use my emails or my website. So I replied, "Hi, its me sorry. I'm trying to setup the emails again. I generated new email passwords, it doesnt seem to work" SECOND EMAIL: I received another email. Again with the same message. Again I replied, "PLEASE CHECK YOU EMAILS YESTERDAY. I DID RESPOND. THE FAULT WAS ON MY SIDE, I CHANGED THE PASSWORDS AND THEN OUTLOOK DID NOT ACCEPT THE NEW PASSWORDS" **** Apparently the CAPS started the whole problem **** THIRD EMAIL: "Hi, Please note that ALL CAPS LETTERS is shouting and is considered abusive behavior. As such, Our Terms & Conditions of service does not allow you to be abusive towards staff and should you continue we could terminate your hosting accounts with no notice. Then, your issue: 1. You set your own passwords, for your own email accounts in your control panel 2. You configure your own software, or use webmail and you send your username (email address - all lower case) - and your password - yourself. 3. If you send wrong passwords - you trigger authentication errors on our servers. 4. We do not allow this behavior - You are required to send the correct passwords. Please confirm that you understand the first part as well as the second part, or please ask me if you require more information Regards Byron" **** *** I POKED THE BEAR **** FOURTH EMAIL: "Excuse me? Who do you think you are talking to? Is this the way you treat your clients, its disgusting to say the least. I replied in caps because my phone was set to caps mode. I did respond to the email received yesterday, apologising for my mistake. I changed the passwords in the contol panel, after it was changed I tried to add the emails again on outlook, which did not work, I cannot even access the control panel or my website because you blocked my ip. The service you just displayed is plain bully behaviour. The CPA does not allow for companies to bully or mistreat their clients. Do not talk to me like Im a child, your behaviour is child like, I will take this further. I will move my account to another provider seeing that you treat your clients with no respect. I will also be posting your rude communication on all social media sites. I will notify the Consumer Protection Commission of the manner in which you communicate with your clients. Unblock my IP so that I can use my emails and website" FIFTH EMAIL: "Byron, I have reviewed the emails and I do not see where you were rude or where you mistreated the client. I note that the client is and has exceeded the fair use limits of the uncapped product and that we were assisting the client with this, free of charge. I also note that the client admits that the client sent incorrect or wrong passwords to our servers, many times. I also note that the client has been rude to you and that the client has threatened the business with social media and the Consumer Protection Act. I further note that the client implied legal action as the client stated legal costs are not an issue. I also note that the client has canceled their services as it is stated clearly that they are moving to a different provider. I therefore have decided to accept the clients cancellation and with immediate effect. Kind Regards Christine" - THE DIRECTOR FYI SIXTH EMAIL: "Hi, I remind you that our Terms & Conditions of service are still here: http://cozadomain.com/terms-and-conditions.html Your email below is in contravention of our agreement. Your ongoing behavior is in breach of our agreement. I am therefore suspending your account until further notice. Regards Byron" - STILL NOT SURE WHO THIS BYRON CHARACTER IS AS HE USES NO SURNAME SEVENTH EMAIL: "Good Afternoon, As a director of Cubit Trade Services (Pty) Ltd I hereby accept your cancellation of services and as per our Terms & Conditions of Service. Your account is currently suspended. Please call Andre on ********** during normal office hours 8am to 5pm Mon-Fri - he will assist you with to move your domain. Please refrain from sending me further threatening emails, if you would like to serve me any notice, urgent applications, notices or summons, please find my address for service, in our Terms & Conditions of service. Kind Regards Christine" EIGHT EMAIL: OK SO NOW IM SHOUTING! I PAID UPFRONT FOR UNCAPPED BUSINESS HOSTING FROM 2018-06-06 TO 2019-06-05. YOU WILL ACTIVATE MY WEBSITE UNTIL I MOVE IT TO ANOTHER SERVICE PROVIDER!!! I WILL SUE THE **** OUT OF YOU IF MY WEBSITE IS NOT LIVE BY 17:00 TODAY! I WILL SUE YOU FOR LOSS OF BUSINESS FROM THE TIME YOU SUSPENDED MY WEBSITE UNTIL IT IS LIVE AGAIN. YOU AND YOUR SO CALLED BUSINESS HAVE NOT BUSINESS ETHICS. HOW THE HELL DO YOU TREAT A CLIENT LIKE THIS? I SUGGEST YOU AND YOUR DIRECTOR DO A CRASH COURSE ON HOW TO ACTUALLY TREAT CLIENTS. I ORDER YOU TO ACTIVATE MY WEBSITE AGAIN UNTIL SUCH TIME THAT I MOVE IT TO ANOTHER PROVIDER. I PAID FOR THE HOSTING. YOU HAVE NO RIGHT TO WITHHOLD A SERVICE I ALREADY PAID FOR. HOW DO YOU DEAL WITH OTHER CLIENTS THAT DISAGREE WITH YOU? DO YOU SUSPEND THEIR SERVICES ASWELL? IF SO, HOW MANY CLIENTS DOES YOUR LITTLE BUSINESS ACTUALLY HAVE LEFT? YOU HAVE 45 MINUTES LEFT. **************************** Ok, so now, Andre is ignoring any communication from me. I paid upfront for the hosting of a website and now I am left without a website and emails.
0 replies
95 months ago
Unable to use account
I opened an Edcon account a few years ago and used it very often. I lost my card and did not get a new card until 9 June 2018. The lady who gave me my new card said I could use the account as it was still active. I tried to use my card, and then it was BLOCKED. I spoke to the lady where I got the card and she changed her story and said that my account has been closed and I have to wait 3 years to apply for a new account. FYI she was very rude and wasn’t in the least interested in assisting me. I went to one of the pay points to try and find out what is wrong, the lady said I should go back to the instore accounts department, they have to update my details then I can use my card again. After being treated very rudely by the instore accounts department, I decided to rather call your account department, the guy I spoke to said that my account was blocked and I have to wait 1 year to apply for a new account. I’m now confused on what to do???? Do I wait 3 years?? 1 year??? Or can I simply update my details to use my account. I have always been a loyal client of Edcon – why is it this difficult to use MY ACCOUNT????
53 replies
104 months ago
Advertise pools from other pool companies as their own
Ok well.. so.. Decopools please clarify/elaborate on the swimming pool photos of Bakgat Pools (Cape Town) you advertise as your own? The owner of Bakgat Pools Cape Town is Shane Lewis. Decopools is advertising the pools of Bakgat Pools as their own. Its pasted all over their Facebook page. How bad is that? Right?! Next time Decopools, remember not to use the photos of Bakgat Pools as your own. Rather build your own pools haha O yes, and please can you clarify the 20 years experience as stated on your website? As far as I know Decopools was only established in 2015.. and clearly that is not 20 years.
0 replies
117 months ago
Shane is bakgat!!
<p>I used Bakgat Pools Cape Town for my pool installation. Shane was very helpful in advising my husband and I on what will work and what not. He was always available on his phone when he wasnt on site. His team knows what they are doing. Thanks Shane and team Bakgat for my sparkling new pool </p>
105 replies
Review Distribution
5 Star
2 (18.181818181818183%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
9 (81.81818181818181%)