STAY AWAY FROM CURVE GEAR! Shady policies and substandard products.

STAY AWAY FROM CURVE GEAR, especially the Menlyn branch.

I bought a pair of c300 jeans which are supposed to be rugged and double stitched - if you believe their ad campaign. Four days later the seam tore for no reason on the in seam. I took it back to the Menlyn store where I purchased it. They acknowledged the fault but showed me their pretty little perspex return policy that states they will repair first and if they can't, they will replace it. That in itself is a violation of the Consumer protection Act which states if a product is faulty (within 6 months) it's the consumer's choice whether to have the product repaired, exchanged or refunded. NOT the supplier. So their return policy in their stores is ******* to begin with and very dishonest. They're lying to their 'valued customers' for their own financial gain.

At that point I brought in a pair of shoes I bought earlier for a refund. I don't want anything to do with the brand. I specifically asked the store manager if he needs a credit card and he said no my cheque card is fine. About 10 days later I checked my account and still no refund. I followed up and the area manager Jandre and that's when I was told that it is now my responsibility to supply them with a letter from the bank to verify my account. I also had to supply sensitive bank statements or they won't refund me. So if I never checked my account, they would've just not paid me back. Very shady business dealings to say the least.

It was the most horrible after-sales service I've received in a long time. These days it's not only about the product and where you can get it at the cheapest price. It's crucial to think of where you're going to get good after-sales service if something goes wrong.

TRUST ME IT'S NOT CURVE GEAR.