CA
Chris A
Active since Aug 2018
6
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0
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Reviews
6 reviews29 months ago
STAY AWAY FROM CURVE GEAR! Shady policies and substandard products.
STAY AWAY FROM CURVE GEAR, especially the Menlyn branch. I bought a pair of c300 jeans which are supposed to be rugged and double stitched - if you believe their ad campaign. Four days later the seam tore for no reason on the in seam. I took it back to the Menlyn store where I purchased it. They acknowledged the fault but showed me their pretty little perspex return policy that states they will repair first and if they can't, they will replace it. That in itself is a violation of the Consumer protection Act which states if a product is faulty (within 6 months) it's the consumer's choice whether to have the product repaired, exchanged or refunded. NOT the supplier. So their return policy in their stores is ******* to begin with and very dishonest. They're lying to their 'valued customers' for their own financial gain. At that point I brought in a pair of shoes I bought earlier for a refund. I don't want anything to do with the brand. I specifically asked the store manager if he needs a credit card and he said no my cheque card is fine. About 10 days later I checked my account and still no refund. I followed up and the area manager Jandre and that's when I was told that it is now my responsibility to supply them with a letter from the bank to verify my account. I also had to supply sensitive bank statements or they won't refund me. So if I never checked my account, they would've just not paid me back. Very shady business dealings to say the least. It was the most horrible after-sales service I've received in a long time. These days it's not only about the product and where you can get it at the cheapest price. It's crucial to think of where you're going to get good after-sales service if something goes wrong. TRUST ME IT'S NOT CURVE GEAR.
0 replies
61 months ago
MTN can't activate eSIMS. Stay away from them!!
I upgraded at Menlyn Pretoria and received a Samsung Galaxy Watch 3 as part of my upgrade. It was advertised as being able to make phonecalls since it's the LTE version. It's has been 2 weeks now that I've been struggling with the Menlyn Store, Customer Service (don't call it that), Technical Support and the Complaints Department. No luck whatsoever. It's absolutely pathetic and more worrying is that they falsely advertise a service that I pay for without being able to provide tgat service. Stay away from MTN - you have no after sales customer support whatsoever. And especially their eSIMS.
0 replies
63 months ago
STAY AWAY FROM SAMSUNG - I HAD TO HIRE ATTORNEYS!!!
I bought a R30 000 QLED TV that broke after 60 days (See details in previous posts). It has been a month-long uphill battle to get it exchanged. It has come to a point where I have handed it over to a Consumer Law Attorney. BEWARE - these are the lengths you'll have to go to to get after-sales service from Samsung SA. Rather buy a different brand.
56 replies
63 months ago
Stay away from expensive Samsung QLED TVs!!!! They only last 60 days!!!!
I bought a Samsung Q80T 65inch TV on special for R28 000. Unfortunately, only 60 days later it started showing a green screen, freezing and switching off. I phoned Samsung and they said they would send a technician out. Wayne came to my house and told me that it is a faulty main pcb. Do I want a new one in line with my rights under the Customer Protection Act. I said yes and it was logged. I had to follow up 3 times already and everytime I phone it gets escalated. Today's excuse was thatthe whole department was in a meeting. I never receive any feedback or correspondence as promised. Looks like I'm going to spend another weekend without my fancy almost R30k tv. I belong to numerous SA gaming groups online with tens of thousands of members. I'll be sure to advise them to rather go for LG Oled because of Samsungs pathetic quality and customer service. If you can't deliver my new tv Samsung, refund me and I'll go buy an LG. So pls beware when you spend that amount of money on a tv. Samsung is substandard.
117 replies
92 months ago
WEBAFRICA KEEPS YOUR LINE HOSTAGE - STAY AWAY!!!!!!!!!!!!!!!!!
I've been struggling with Webafrica since 21 July to get the speed I'm paying for. Eventually I cancelled my fibre line with them. Now they keep my line hostage by not releasing it so that I can move on to another ISP. I don't know if this is a deliberate ploy to get you to just stay with them in order to have internet access again. Every time you phone you get a different story. From Openserve is supposed to release the line to outstanding payments on your account. They take your number and email address and "escalate" your query every time but you just never hear from them again. It's absolutely ridiculous and bad business practice. Please stay away from Webafrica. You will regret signing up with them. I will keep you up to date.
105 replies
94 months ago
Stay away from WebAfrica!!!!!!!!!!!!!!!!
My nightmare began on July 21 2018. I thought I might increase my line speed from 100 to 200Mb ps. I phoned in and spoke to Thandisile. At that time, I was contemplating moving to Afrihost as they are cheaper and I have been with them before. I specifically asked him if it can be done in 7 days as the 7th day is on July 31st, and if I’m unhappy I can give my month notice which would be August. Ever since I’ve had problem upon problem. He never even informed me that I would need a new router to handle that speed. Please feel free to listen to the recording of the conversation. I must have spoken to 8 people and you can never reach the same person again. They even put me on hold to speak to a manager knowing that there is not a manager on duty. At first, I had varying line speed. As low as 2mb ps. Now I do not have any internet whatsoever. I find this unacceptable – as anyone would. They expect me to stay still the end of September 2018, as September is the calendar month. I have to pay for a service that they advertise (it will be done within 7 working days) and now I am being held hostage. I am seeking legal advice. I will keep you updated.
106 replies
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