Dissapoinment with Curves Northcliff

I recently rejoined Curves in fitness in Northcliff and I have been bitterly disappointed. The owner Ruby has moved the gym to a little hovel in Northcliff to save money. It is an absolute hovel in a dark and dingy ba*****t. The equipment is badly in need of repairs. Some equipment remains broken. I was promised a tag in December and it is been a month and I have not received a tag. I booked an appointment for a fitness review and no one arrived. No explanation was given. Ruby is never at the gym. It feels like things are deteriorating fast and Ruby does not seem concerned. I spoke to many gym members at Curves and they are also deeply dissatisfied. Is there no quality control for Curves gyms? I was so impressed with the previous Curves, there were great instructors and the venue was amazing. Every month there were challenges and the owner was very present. It used to be a great gym but like the rest of South Africa, it has deteriorated. I am hugely dissapointed